Customer Service Representative

As a Customer Service Representative in Chubb Custom Solutions, you’ll serve as the front-line liaison for our agents and do not need to be licensed. You will be trained to work with tailored insurance products and complex risk solutions. In this engaging, fast-paced office environment, you’ll collaborate with underwriting, IT, and other teams, while also participating in product testing, process improvements, and system enhancements. This growing team offers ample opportunity to unleash your creativity, develop new solutions, and support the issuance and servicing of business for our agency partners. Advance your career within one of the industry’s most innovative divisions.

- High school diploma or equivalent; associate degree or higher preferred.
- 1+ year of experience in a customer‑service or call‑center environment, preferably in insurance.
- Excellent verbal and written communication skills.
- Strong problem‑solving abilities and attention to detail.
- Proficiency with CRM platforms and Microsoft Office Suite.
- Ability to multitask and manage a high volume of inquiries.
- Customer‑focused mindset with a commitment to service excellence.
- Basic understanding of insurance terminology and policy structures.
- Flexibility to work varied shifts, including occasional evenings or weekends.
- Willingness to pursue professional development and industry certifications.

The pay range for the role is $33,000 to $57,000 The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.