Senior Associate, Payment Customer

Build products that simplify how customers enroll in and manage payment capabilities. In this role, you’ll partner with cross-functional teams to translate customer needs into clear delivery plans and high-quality releases. You’ll help improve how we execute, measure progress, and communicate outcomes. Join a team focused on modernizing experiences through reliable, scalable services.

As a Senior Associate, Payment Experiences and Services in Payments enrollment services, you will drive day-to-day product delivery for customer permissions, limits, enrollment, and notifications. You will translate business needs into well-defined work, align stakeholders across multiple teams, and help deliver releases with strong operational readiness and customer impact.

Job responsibilities

- Partner with product, analytics, business, design, and engineering to shape delivery plans that align to customer and business outcomes

- Write and refine epics, user stories, acceptance criteria, and supporting documentation to enable consistent execution

- Prioritize and maintain a healthy backlog, including identifying dependencies, sequencing work, and providing transparent status updates

- Facilitate agile ceremonies (e.g., release planning, sprint planning, sprint reviews, retrospectives) in partnership with agile leaders and engineering leads

- Coordinate pre-release readiness activities, including regression testing support, quality checks, and production validation planning

- Triage, document, and support resolution of defects and production issues by partnering with engineering, operations, and production management teams

- Communicate progress, risks, and trade-offs to stakeholders, including senior leaders, with clear and objective updates

Required qualifications, capabilities and skills

- 5 years of experience in product delivery, technology, project delivery, or a related field within financial services or payments-adjacent domains

- Experience partnering with cross-functional stakeholders to deliver technology solutions in a regulated or risk-managed environment

- Working knowledge of modern software delivery practices, including APIs and microservices architectures (e.g., event streaming such as Kafka)

- Experience translating business requirements into clear, testable user stories and acceptance criteria for technical teams

- Experience supporting agile delivery and backlog management using common tooling (e.g., Jira and Confluence or similar)

- Demonstrated ability to manage dependencies, prioritize competing work, and maintain delivery transparency across multiple teams

- Ability to produce clear written documentation and deliver stakeholder communications for both technical and non-technical audiences

Preferred qualifications, capabilities and skills

- Experience in retail banking, payments, or customer enrollment/entitlements capabilities

- Familiarity with release governance, production change processes, and operational readiness practices

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.