About this role

Were Seeking a Front Desk Agent Who Makes Arrivals Feel Anything but Standard

The Front Desk Agent creates a warm, efficient, and engaging arrival and departure experience while handling check-ins, check-outs, guest requests, payments, reservations support, and daily Front Office responsibilities.

Why Youll Love It Here

- Complimentary Spa & Gym Access

- Up to 3 Complimentary Fitness Classes per Week

- Spa, Restaurant & Boutique Discounts

- Designated Employee Pool Days during the summer

- Complimentary Employee Meals

- Medical, Dental & Vision Insurance

- Company-paid Life, Short-Term & Long-Term Disability Insurance

- Paid Time Off & 7 Paid Holidays, including a Floating Holiday

- 401(k) Retirement Plan with Company Match

- Training, Development & Career Growth Opportunities

- Employee celebrations, events & appreciation throughout the year

Live the lifestyle you help create.

Position Summary

Key Responsibilities

- Welcome guests and complete check-in and check-out accurately and efficiently.

- Verify reservations, identification, payment, room assignment, and guest preferences.

- Process payments, deposits, room charges, and adjustments according to procedure.

- Respond to guest questions, requests, and concerns with ownership and follow-through.

- Maintain strong knowledge of hotel amenities, spa, dining, programming, membership, and local information.

- Coordinate with Housekeeping, Guest Relations, Engineering, Reservations, and other departments.

- Answer phones, emails, and Front Desk communications professionally.

- Maintain accurate guest profiles, notes, logs, and shift information in Opera or the property-management system.

- Recognize returning guests and VIPs and communicate special requests appropriately.

- Maintain confidentiality, cash-handling standards, and Front Office procedures.

Required Skills & Qualifications

- Previous hotel Front Desk or guest-service experience preferred.

- Working knowledge of Opera or similar PMS preferred.

- Strong communication, organization, and problem-solving skills.

- Ability to multitask calmly in a fast-paced environment.

- Flexible availability including weekends, holidays, and varied shifts.

Core Competencies

- Guest / Team Service

- Communication & Collaboration

- Organization & Attention to Detail

- Accountability & Reliability

- Adaptability & Problem Solving

Work Environment

This position works primarily in a professional hotel environment and requires regular collaboration with multiple departments and movement throughout the property as business needs require.

Physical Requirements

- Ability to stand and/or sit for extended periods throughout the shift.

- Frequent use of a computer, telephone, and Front Office equipment.

- Frequent walking, reaching, and repetitive hand movement.

- Ability to lift, carry, push, or pull up to 25 pounds occasionally.

- Ability to communicate clearly in a busy guest-facing environment.

Work where hospitality, culture, wellness, and community come together every day.

Qualifications

The ideal candidate for this position

- At least 1 years hotel experience at Front Desk/Concierge position.

- Proficiency in the English language, including: written, oral, reading, spelling and grammar. Bi-lingual skills beneficial, but not required.

- Proven supervisor skills: training, delegating, problem solving, follow-up, prioritizing and common sense.

- Flexible and reliable in scheduling. Able to work mornings, evenings, weekends, and overnight.

- Working knowledge of common computer programs. Opera a plus.

- Strong communication, organization and customer service skills.

- Able to work under pressure in a fast paced environment and meet deadlines.

- Able to successfully work independently or as part of the team.

- Ability to stand for long periods of time

- Work in variable weather conditions

- Ability to lift 25 lbs