Executive Housekeeper - Philadelphia

Overview

Why We Need Your Talents

The Executive Housekeeper leads the daily operations of the hotel to achieve customer satisfaction, quality service and compliance with local and Company standard operating procedures.

Responsibilities

Where You'll Make an Impact

- The Executive Housekeeper is responsible for the day to day operations of the assigned areas of responsibility within the department to ensure Live! Casino & Hotel standards are maintained by all the team members

- The position is also responsible for providing leadership to enhance employee engagement and guest satisfaction

- Ensures the Live! Casino & Hotel standards of cleanliness and appearance for all housekeeping areas which include but not limited to; guest rooms, back of house areas, and public areas

- Responsible for assisting in the managing all levels of housekeeping staff

- Responsible for effectively managing many personality types. Implements a calm environment when under pressure

- Must focus on key drivers of employee engagement and guest satisfaction

- Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results

- Conducts effective pre-shifts to ensure timely, accurate, and pertinent communication with staff

- Responsible for the productivity of assigned team members. Works closely with team members to ensure their success

- Responsible for assisting with daily shift duties

- Manages with daily duties, which include, but not limited to: room quality control, guests’ requests, conducting pre-shifts, overseeing special projects, maintaining equipment and supplies necessary to support the department

- Responsible for assisting with training and team member development

- Performing employee coaching and disciplinary actions by bringing performance issues or policy violations to the attention of the manager as issues occur or are assigned by the hotel

- Creating and conducting performance reviews

- Ensures team members are equipped with all tools to serve the guests’ needs, which include, but not limited: making yourself available for the team members by consistently walking floors, answering questions, following up with team members, addressing issues and concerns, giving clear expectations and directions for tasks and assignments

- Conducts inspections in all guest rooms, hallways and related back of the house space in order to maintain a high level of cleanliness

- Works closely with maintenance manager and engineering department to ensure upkeep of the assigned area(s)/rooms. And follow’s company safety standards

- Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues

- Responsible for maintaining the Live! Casino & Hotel standards of service to guests and coworkers at all times

- Knows and adheres to Live! Casino & Hotel’s policies and procedure, embraces company culture and takes pride in the amenities

- Understands and is well versed in the hotel features and services including all outlets, hours of operation, activities and events available to guests

- Awareness of guest experience at all times, smiles and makes eye contact and communities professionally

- Performs any other job related duties as assigned by the manager

Qualifications

Skills to Help You Succeed

- Able to read and interpret instructions and direction for guests

- Must be able to effectively communicate English with guests, management, and other associates to their understanding. Additional foreign language a plus

- Must possess excellent communications skills, both verbal and written

- Must have problem negotiation, problem solving & decision making skills

- Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail

- Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision

- Weekend availability. Must be available to work all shifts and be able to flex schedule based on business demands

- Candidate must able to work efficiently within a tea, environment

- Must be able to work effectively in stressful, high-pressure situations

- Candidate must be well groomed and professional

- Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis

- Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude

- Candidate must maintain the highest levels of confidentiality regarding guests and team members

Must-Haves

- Requires proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint

- Education: Four (4) year degree in related fields or equivalent management work experience

- Experience: Proven experience in managing multiple priorities simultaneously and meeting deadlines

- Gaming License: Must be able to obtain and maintain appropriate gaming license as mandated by the Pennsylvania Gaming Control Board

Physical Requirements

- Lifting up to 25lbs

- Pushing/Pull up to 40lbs

- Carry up to 15lbs

- Frequent Bending/kneeling

- Frequent Walking

- Frequent Standing

- Some Sitting

- Climbing steps