Early Experience Partnerships Manager

American Express is seeking a strategic, client-focused, and highly collaborative Early Experience Partnerships Manager to drive successful post-sale experiences and product utilization for third-party Expense Management solutions, with an initial focus on Emburse.

This role will serve as a post-sale subject matter expert and hands-on owner of the early customer experience, working directly with customers who need additional support during and following Self-Guided implementation. The Manager will help customers overcome implementation friction, activate key capabilities, and increase product utilization.

This is a builder-doer role. The successful candidate will be comfortable jumping into the details with customers while also identifying patterns, developing scalable intervention strategies, and improving the broader customer experience.

The Manager will partner closely with Sales, Product, Deployment teams, and external partners. Sales will own pre-sale product positioning, while this role will use post-sale insights to identify knowledge gaps, strengthen seller enablement, and improve the transition from sale through adoption. The Manager will also serve as an internal “go-to” resource for the post-sale partner experience, alongside the Product team responsible for the overall partnership.

- Experience in implementation, onboarding, customer success, deployment, product adoption, B2B SaaS, financial technology, Expense Management, or related customer-facing roles.
- Strong customer-facing communication, facilitation, and problem-solving skills, with the ability to diagnose challenges and drive them to resolution.
- Demonstrated ability to operate as both a strategic builder and hands-on practitioner.
- Ability to develop deep product expertise and translate complex functionality into practical customer guidance.
- Experience driving customer activation, adoption, utilization, or implementation outcomes.
- Strong analytical skills with the ability to identify patterns across customer interactions and utilization data and translate insights into action.
- Experience developing scalable customer plays, implementation processes, training, or enablement.
- Strong cross-functional partnership skills and experience working across Sales, Product, Operations, Customer Success, and/or external partners.
- Ability to work independently, manage multiple priorities, and build new processes in an evolving environment.
- Highly responsive, organized, and detail-oriented with strong professional presence and relationship management skills.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.