Client Solutions Associate (Spanish Bilingual)

Client Solutions Associate (SPANISH BILINGUAL)

Must be in the Las Vegas area and have a reasonable commute to Las Vegas, NV due to in-office requirements.

SCHEDULE: Full-Time, Tuesday - Saturday, 1:00pm - 10:00pm PST, Sunday & Monday: OFF

COMPENSATION: Starting Pay $21 – $25 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to make a meaningful impact by helping people and solving problems? PCI is seeking a Spanish Bilingual Client Support Associate who is client-focused, detail-oriented, and eager to support customers in a dynamic environment. Youll play a key role in supporting our clients through each step of their account journey – providing clear guidance, resolving questions, and ensuring a positive experience.

This is an exciting opportunity to gain hands-on experience in a client service setting and contribute to the success of a fast-paced team where you can grow your career in a financial service and customer solutions.

WHAT YOULL DO

- Serve as the primary point of contact for inbound calls, phone applications, and electronic credit submissions.

- Verify client identities and clearly explains financing terms to build trust and understanding.

- Provide real-time technical assistance and troubleshooting for customers navigating application and contract issues.

- Deliver exceptional service by resolving account questions, concerns, and disputes promptly and professionally.

- Review and confirm loan and contract details to ensure accuracy and customer satisfaction.

WHAT WERE LOOKING FOR

Must-Have Qualifications:

- High School diploma or GED.

- Previous experience in a customer service or client-facing role.

- Bilingual fluency in Spanish and English with strong written and verbal communication skills.

Nice to have but not Required! (Well train you!):

- Experience in a call center or high-volume support environment.

- Proficiency in Microsoft Office software.

LOCATION & WORK SETTING

- Office Address: 9911 Covington Cross Dr, Las Vegas, NV 89144

- Schedule: Full-Time, Tuesday - Saturday, 1:00pm - 10:00pm PST, Sunday & Monday: OFF

- Work Setting: In-Office

COMPETITIVE COMPENSATION & BENEFITS

- Starting Pay: $21 - $25 per hour.

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

PCI offers competitive and comprehensive benefits including medical, dental, vision, short-term disability, long-term disability, and voluntary benefits.

Additional Perks that Go the Extra Mile:

- Annual Discretionary Bonus

- Earned Safe & Sick Time (ESST)

- Paid Maternity & Paternity Leave

- Paid Time Off (PTO) & 8 Paid Holidays

- Donation Matching & Paid Volunteer Time

- 401(k) Match – 100% of your deferrals up to 5%

- Tuition Reimbursement & Student Loan Match Program

HOW TO APPLY

It only takes a couple minutes ! Submit your resume on our website at preferredcredit.com/careers .

EQUAL EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at [email protected].