Housekeeping Supervisor

WHO WE ARE

Sheraton Miami Airport Hotel is proudly managed by Bridgeton Holdings, a creative, full-service real estate investment and management firm established in 2009. Bridgeton owns interests in and/or manages more than 30 properties nationwide, with total capitalization exceeding $2 billion. Through a vertically integrated platform encompassing investment management, development, hotel management, and property management, Bridgeton continuously re-envisions traditional operating models to enhance the value of its properties across primary and key secondary markets.

As part of the Management Team at Sheraton Miami Airport Hotel, youll join a fast-paced, hospitality-driven environment backed by a company culture that values teamwork, creativity, and growth. Bridgetons mission is to exceed partner and guest expectations while maintaining a fun, dynamic workplace where employees feel inspired, supported, and empowered to succeed. Together with the Sheraton brands commitment to thoughtful service and community connection, we strive to create exceptional experiences for both our guests and our team members.

ABOUT THE ROLE

Sheraton Miami Airport Hotel & Executive Meeting Center is seeking a Housekeeping Supervisor to support the daily operations of the Housekeeping Department. Reporting to the Housekeeping Manager and Director of Housekeeping, this hands-on supervisory role ensures that guest rooms, public areas, meeting facilities, and back-of-house spaces are maintained to the highest standards of cleanliness, presentation, and guest satisfaction.

The Housekeeping Supervisor is responsible for overseeing daily room assignments, conducting room inspections, monitoring housekeeping productivity, assisting with team member training, and ensuring compliance with Marriott brand standards, hotel policies, and established cleanliness and safety guidelines. The ideal candidate has strong supervisory and organizational skills, excellent attention to detail, and the ability to lead and motivate housekeeping associates while maintaining operational efficiency and delivering an exceptional guest experience.

Essential Duties:

- Supervise daily housekeeping operations, including room assignments, workflow coordination, team member productivity, and adherence to established cleaning procedures and service standards.

- Conduct routine inspections of guest rooms, public areas, meeting spaces, and back-of-house areas to ensure cleanliness, presentation, and compliance with Marriott brand standards.

- Monitor room status and coordinate with the Front Office team to ensure timely room cleaning, inspections, and availability to support guest arrivals and departures.

- Respond to guest requests, complaints, and housekeeping-related service issues promptly and professionally to ensure guest satisfaction.

- Assist with the proper handling, storage, and inventory control of housekeeping supplies, cleaning chemicals, linens, towels, guest amenities, and departmental equipment.

- Support daily cleaning schedules, deep-cleaning programs, and preventive housekeeping procedures to maintain established cleanliness and quality standards.

- Ensure team members follow OSHA regulations, chemical handling and safety procedures, infection prevention guidelines, Marriott brand standards, and applicable hotel policies.

- Monitor housekeeping productivity, room cleaning times, attendance, and daily staffing needs while reporting operational concerns to housekeeping management.

- Collaborate with the Front Office, Engineering, Laundry, and other hotel departments to resolve maintenance issues, coordinate room readiness, and support exceptional guest service.

- Assist with training, coaching, and providing constructive feedback to housekeeping associates to promote consistent performance and service excellence.

- Maintain a professional, organized, and safe working environment while ensuring proper use of cleaning equipment, chemicals, and housekeeping supplies.

- Ability to lift and carry up to 50 pounds as needed, including linens, supplies, and housekeeping equipment.

- Ability to walk throughout the property, stand for extended periods, bend, kneel, reach, push and pull housekeeping carts, and perform repetitive physical tasks.

Specific requirements of the role:

- Supervise assigned housekeeping associates and daily cleaning activities, ensuring guest rooms, public areas, meeting facilities, and other assigned spaces meet established cleanliness and presentation standards.

- Assist with daily room assignments and workload distribution based on occupancy, arrivals, departures, VIP requests, and special events.

- Conduct detailed guest room inspections and quality assurance checks, ensuring deficiencies are corrected promptly and rooms are released according to hotel standards.

- Coordinate with the Front Office and Engineering teams regarding room status discrepancies, maintenance requests, out-of-order rooms, and guest concerns.

- Monitor housekeeping associates' productivity, cleaning quality, and completion of assigned tasks to ensure departmental standards and service expectations are consistently met.

- Train, coach, and guide housekeeping team members on proper cleaning techniques, room setup, inspection standards, safety procedures, and guest service expectations.

- Monitor the availability and proper use of housekeeping supplies, guest amenities, linens, uniforms, and cleaning products while minimizing waste and reporting inventory shortages.

- Ensure proper use, labeling, storage, and handling of cleaning chemicals and equipment in accordance with established safety requirements.

- Assist housekeeping management with daily staffing coordination, attendance monitoring, schedule adjustments, and reporting of overtime or staffing concerns.

- Maintain accurate housekeeping records, room inspection reports, maintenance requests, lost-and-found documentation, and other required reports using hotel systems and workplace technology.

- Address guest requests and housekeeping-related service concerns promptly, escalating unresolved issues to housekeeping management when necessary.

- Ensure lost-and-found items are properly handled, documented, secured, and reported according to hotel policies and procedures.

- Assist with deep-cleaning projects, preventive maintenance initiatives, hotel renovations, and special housekeeping assignments as needed.

- Communicate departmental updates, operational priorities, and guest service expectations to housekeeping associates during daily briefings and throughout assigned shifts.

- Verify that housekeeping carts, storage closets, linen rooms, and assigned work areas remain clean, organized, properly stocked, and compliant with safety standards.

- Report employee performance concerns, attendance issues, safety hazards, and operational deficiencies to the Housekeeping Manager or Director of Housekeeping.

- Support housekeeping management in maintaining a positive, productive, and team-oriented work environment.

- Other duties as assigned.

Qualifications

- High school diploma or GED required; hospitality-related coursework or additional training preferred.

- Minimum two (2) years of housekeeping experience in a hotel or hospitality environment, including at least one (1) year in a supervisory, team lead, or similar leadership role preferred.

- Strong knowledge of hotel housekeeping operations, guest room cleaning procedures, room inspection standards, and daily departmental workflow.

- Working knowledge of housekeeping supplies, cleaning equipment, chemical safety, inventory procedures, and workplace safety regulations.

- Experience with hotel property management systems (PMS), housekeeping management systems, and computerized workplace applications preferred.

- Basic computer proficiency, including Microsoft Office Suite, email, and workplace technology applications.

- Bilingual in English and Spanish preferred.

- Strong leadership, communication, organizational, time-management, and problem-solving skills.

- Excellent attention to detail and the ability to consistently maintain high standards of cleanliness, quality, and guest service in a fast-paced hotel environment.

- Ability to supervise, motivate, coach, and support housekeeping associates while managing multiple priorities and meeting operational deadlines.

- Ability to work independently, make sound operational decisions, and communicate effectively with housekeeping management and other hotel departments.

- Strong interpersonal skills and the ability to maintain a professional, respectful, and team-oriented working environment.

- Flexible schedule, including evenings, weekends, holidays, and varying shifts based on hotel occupancy and business needs.

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.