HR Associate

At Get Licensed, we help people get trained, get licensed and find work, and we do this by leveraging technology to make the whole process as efficient and easy as possible. We operate across a number of verticals, and we’re looking to expand those verticals to cater to demand in the UK.  We've helped more than 400,000 people get licensed and find work and are consistently rated 5-star on Trustpilot with over 32,000 reviews.

Get Licensed is a fast-paced technology business at heart (the majority of our team are developers or tech wizards), and we are at an exciting stage of our business, having tripled since 2020. We have ambitious plans to significantly scale our existing business, broaden our product suite, and continue to grow profitably revenue year on year, with a clear roadmap of how we will get there. We are looking for a full-time HR Associate to work in our People & Culture Team.

The HR Associate will have hands-on HR experience and will play a key role in supporting the HR Business Partner across Operations, Performance Management, and Training functions. This role requires a strong understanding of HR processes, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

What you will be doing:

HR Operations & Compliance

- Support the HRBP in the day-to-day management of HR operations and projects.

- Maintain accurate employee records, HR databases, and documentation, and assist in preparing contracts, letters, and policy documents.

- Support compliance audits and ensure HR documentation and processes align with company policies, applicable labour laws, and HR best practices.

- Coordinate with Finance on payroll-related administrative tasks.

Performance Management & Training Support

- Coordinate performance management activities, including goal setting, monthly review meetings, feedback sessions, and mid-year and annual reviews.

- Collaborate with internal teams to identify training needs and organise internal and external learning sessions.

- Collect training feedback, maintain training trackers, and track progress across employee development programmes.

Onboarding, Offboarding & Employee Services

- Provide administrative and logistical support across the employee lifecycle, including onboarding, offboarding, documentation, and induction scheduling.

- Serve as a point of contact for employee queries related to HR policies, health insurance, and OPD benefits.

- Track insurance claims (not OPD & IPD) and coordinate with relevant vendors and providers to support timely resolution.

HR Analytics & Reporting

- Maintain and update HR dashboards and employee data across relevant systems, including BambooHR, Claude and MiHCM.

- Assist in preparing HR reports, dashboards, and management presentations covering employee data, attrition, performance, and engagement trends.

Employee Engagement & Process Improvement

- Support the planning and execution of initiatives focused on employee engagement, workplace culture, and retention.

- Contribute to process improvements and the digitalisation of HR workflows to enhance efficiency and the employee experience.

What we are looking for:

A tech-savvy, people-focused HR professional who enjoys using data, digital tools, and smarter processes to improve the employee experience.

- Education: Bachelor’s degree in Human Resources, Business Administration, Management Sciences, Business Analytics, or a related field.

- Relevant experience: 1–3 years of experience in HR operations or a generalist role, preferably within a technology-driven or fast-paced organisation.

- HR fundamentals: Sound understanding of employee lifecycle management, employee relations, performance management, and learning and development.

- HR systems proficiency: Hands-on experience with HRIS or digital people platforms, with the ability to maintain accurate records, support system workflows, and quickly learn new tools. Familiarity with BambooHR, OpenAi, Claude & MiHCM is an advantage.

- Data and reporting skills: Strong proficiency in Excel or Google Sheets, including formulas, lookup functions, pivot tables, and data validation. Ability to translate employee data into clear reports, dashboards, and actionable insights.

- AI and automation awareness: Practical familiarity with AI tools for research, drafting, and simplifying routine tasks, with sound judgment around accuracy and confidentiality. Exposure to no-code automation or dashboarding tools is a plus.

- Process improvement mindset: Ability to identify repetitive tasks, suggest practical improvements, and support the digitalisation of HR processes rather than relying solely on manual administration.

- Communication and ownership: Strong written and verbal communication skills, attention to detail, and the ability to coordinate across teams, manage competing priorities, and follow through independently.

- Curiosity, adaptability, and integrity: A willingness to explore new technology, learn continuously, and collaborate with others while handling sensitive employee information responsibly.

Expected Behaviours

We're primarily non-hierarchical, allowing all our colleagues to take responsibility from day one. We are committed to achieving excellence whilst having fun and being highly curious. We are passionate about hiring fantastic individuals who thrive in an open, fast-paced and collaborative environment, are accountable to themselves, and are willing to roll their sleeves up to get stuff done.

There are certain behaviours we expect from our colleagues, and the key ones are below. Fundamentally we expect everyone at Get Licensed to Do The Right Thing. We measure performance against these behaviours as part of each team member’s monthly performance review:

- Agility: We move fast, adapt quickly, and continuously improve.

- Curiosity: We never stop learning and seeking better ways to do things.

- Excellence: We set new standards and strive to exceed expectations.

- Love: We care deeply for the work we do, for each other, and for our customers.

- Ownership: Take responsibility, be accountable, own your mistakes.

What we offer:

- Competitive base salary with additional benefits, including private medical insurance, and paid holiday.

- Unlimited opportunities for career growth and professional development

- The chance to influence and improve training delivery across the organization.

- Join a dedicated and professional team where your ideas are welcomed and your commitment rewarded.

- As the face of Get Licensed, you will be required to lead by example, and live the Get Licensed values to their fullest, based around Doing the Right Thing.