GTS Services Analyst, Trade (UAE Nationals Only)

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HSBC Corporate and Institutional Banking (CIB) is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with corporate, government and institutional clients to help them achieve consistent, long-term performance.

Job Purpose:
To support the Global Trade Solutions Document Management Team by managing trade documents, serving customers at the GTS counter and ensuring accurate, secure and timely processing in line with policies and service standards.

Role Coverage Requirement
This role involves approximately 75% back-office Document Management responsibilities and 25% customer-facing GTS counter support, based on business requirements.

In this role, you will:
•    Process, scan and dispatch trade documents accurately and within agreed service standards.
•    Support daily Document Management Team operations and maintain an organised workspace.
•    Safeguard bank property, customer documents and controlled stationery.
•    Follow trade policies, procedures, internal controls and regulatory requirements.
•    Protect customer information and promptly escalate suspicious activity or security concerns.
•    Work collaboratively with GTS teams and internal stakeholders to maintain high service standards.
•    Provide customer-facing support at the GTS counter and respond effectively to customer queries.
•    Attend required training, support colleagues during absences and escalate operational issues when necessary.

To be successful in the role, you should meet the following requirements:
•    A graduation degree is essential for obtaining a work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).
•    Strong verbal and written communication skills.
•    Good command of spoken and written English.
•    Self-motivated, flexible and willing to take on additional responsibilities.
•    General knowledge of trade products.
•    Previous customer service or banking experience is preferred but not essential.
•    High level of accuracy and attention to detail.
•    Ability to resolve customer issues effectively.
•    A university degree is required to secure a work permit.
•    Under the New Labour Law, only fixed-term contracts are available to HSBC UAE employees, except DIFC and ADGM employees. In line with the work-permit term, a four-year contract will be issued.

For further details and application information, please visit our careers site and search using reference number 63072.

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Issued by The Hong Kong and Shanghai Banking Corporation Limited.