About this role
Are you an experienced Technical Support professional with a passion for leading people? We're looking for a Technical Team Leader to inspire, coach, and develop a team of technical specialists while ensuring exceptional service delivery for our customers.
What you'll do
- Lead, mentor, and support a team of Technical Support professionals
- Drive team performance through regular coaching and feedback
- Deliver technical training and share best practices
- Monitor service quality and identify opportunities for continuous improvement
- Facilitate team meetings and encourage collaboration
- Build strong relationships with customers and internal stakeholders
Technical details
- Location : Budapest, Váci út 1-3., DBH Flex, B building 3rd floor, 1062 (Hungary)
- Working hours : 08:00 - 16:30 or 11:30 - 20:00
- Employment type : Full time, 40 hours/week
Requirements
What we're looking for
- Proven experience in the BPO ( Business Process Outsourcing) field and in team management
- Strong English communication skills (written and spoken)
- Experience with ticketing systems and Microsoft Office
- Excellent coaching, organizational, and problem-solving skills
- A proactive, customer-focused mindset with the ability to motivate others
Why join us?
- Take the next step in your leadership career
- Work with a supportive, collaborative team
- Make a real impact on service quality and team development
- Grow in an international and dynamic environment
Benefits
- Competitive salary and cafeteria benefit package (SZEP Card)
- Medical Coverage - Private health insurance package - MediCare
- Paid training to equip you with everything you need
- A stable, full-time role in our modern Budapest office
- A fun, multicultural team that values your input
- Ongoing growth and development in a dynamic BPO environment
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Ready to lead, inspire, and make a difference? We'd love to hear from you!