About this role
VLT Technician:
Reporting to the VLT Performance Supervisor, the VLT Technician is responsible for installing, testing and maintaining electronic components, sub-systems and systems required for efficient and continuous conduction of business operations
Essential Functions
- Inspect and test assigned equipment, noting all defective parts and making recommendations for correction
- Perform required adjustments and repairs to electronic and electro-mechanical equipment as assigned. Perform preventative maintenance to VLT machines either on the floor, or in the VLT shop
- Observe all safety regulations in the performance of assigned duties, and report any safety hazards to assigned supervisor
- Ensure that you understand the policies and procedures, internal controls, and gaming regulations and are in complete compliance at all times
- Provide 100% accuracy and accountability on all documentation that is required by the VLT Performance department
- Uphold the integrity of vital information in and around the VLT Performance department
- Provide prompt and courteous service when repairing or verifying transactions at machines
- Performs tasks as requested by departmental management
- Routinely strives to build and maintain rapport with customers making every effort to achieve customer satisfaction
- Acts as a role model; always presents oneself as and encourages others to do the same
- Coordinates with Racino management and security to detect and prevent attempts to cheat or damage gaming equipment and to identify and report floor irregularities
PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:
- Medical, Prescription Drug, Dental, and Vision Coverage
- Life and Disability Insurance
- Free Parking
- Generous Paid Time Off Plan
- Discounted Team Member Meals
- Education Assistance up to $3,600 a year
- 401(k) Savings Plan and Match
- Health and Safety Mandates Strictly Enforced
Knowledge, Skills & Abilities
- Must be able to read, write, speak and understand English
- Possess an upbeat and positive attitude
- Ability to work a flexible schedule
- Must be able to read/explain the pay table/glass on the different EGDs
- Be able to perform all game recalls
- Be able to troubleshoot and repair common/uncommon problems with EGDs
- Know how to use Word and Excel
- Experience with VLT player tracking systems
- Know how to identify all components in the VLT machines
- Must be able to work independently.
- Must be able to sit, stand or walk for long periods of time (4 hours).
- Must be able to respond calmly and make rational decisions when handling employee conflicts.
- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
- Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
- Respond to visual and aural cues.
- Must have the manual dexterity to operate a computer and other necessary office equipment.
- Must be able to tolerate areas containing dust, loud noises and bright lights.
- Must be able to work varied shifts, weekends and holidays as needed.
- Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
- Ability to speak distinctly and persuasively.
- Must be able to read, write, speak, and understand English
Education and Experience
- Electronics degree or equivalent electronic experience is preferred
- Installation, maintenance and repair of electronic systems and equipment preferred
- Knowledge of mechanical and electronic/electrical technical equipment is desirable
- Proficient in the use of tools of the trade including hand power and machine equipment testing devices and instruments, as applicable
- Should understand schematic diagrams needed in the repair of VLT machines as well as mechanical blue prints
- Knowledge of Racino rules, procedures and regulations pertaining to VLT operations a plus
Required Certification/License
- Must be able to obtain an Ohio Lottery Commission license