About this role
WE NEED BIG STARS LIKE YOU!!!
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team . Hotel Valencia Riverwalk is part of Valencia Hotel Collection, a collection of hotels that are created for todays passionate travelers, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
JOB SUMMARY
Provide a warm, friendly, personalized experience for our guests. This is a Full-Time position working in a variety of F&B roles. To include making and serving coffee, tea, specialty beverages and maintaining grab-and-go breakfast items. Provide friendly service and an upscale dining experience for guests. To include waiting on tables, marketing, selling and serving all meal items. Responsible for maintaining high standards of presentation in the guestroom mini bars, ensuring products are promptly replaced and properly charged to guest accounts, thus ensuring revenue is collected.
ESSENTIAL DUTIES & FUNCTIONS
Operational Responsibilities
Shift requirements:
- Morning shifts: 5:30am-11:00am-Bartisa (Barista hours at a rate of $17/ hour plus tips)
- Morning shifts: 5:30am-3:00pm-AM Restaurant Server (Server hours at a rate of $7.50/ hour plus tips)
- Morning shifts: 6:30am-3:00pm-Room Service Server (Room Service hours at a rate of $10.50 per hour plus tips)
- Evening Shifts: 2:00pm-10:00pm-Room Service Server(Room Service hours at a rate of $10.50 per hour plus tips)
- Morning shifts: 10:30am-5:00pm-Mini Bar Attendant (Minibar Attendant hours at a rate of $6.00/ hour plus tips.)
Barista Responsibilities
- Contribute positively to the team within the department.
- Greet guests and suggest beverage orders, utilizing upselling techniques.
- Prepare for all requests/ beverage orders paying attention to detail (i.e., preference of coffee blend, daily, sugar ratios, etc.)
- Follow beverage recipes.
- Serve beverages and prepared grab and go food items (i.e., croissants, breakfast breads, Danish, fruit, and yogurt. etc.)
- Maintain sanitary and clean work areas and equipment.
- Work closely with the culinary team to ensure all grab-and-go items are prepared and available.
- Monitor the freshness and quality of all the products and work with the culinary team to ensure we have a fresh product
- Monitor and anticipate guest needs, respond promptly, and acknowledge all guests even when busy.
- Maintain positive guest relations. Be familiar with all hotel services/features.
- Handle guest complaints and ensure guest satisfaction.
- Adhere to payment, credit card, and room charge policies and procedures.
- Participate in on-going training and meetings.
- Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
- Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotels needs.
- Complete other duties as assigned by supervisor.
- Maintain complete knowledge of and comply with all departmental policies and service procedures.
- Complete all setup and breakdown of daily grab and go items and equipment.
- Assist with any side work or additional prep work.
Room Service Server Responsibilities
- Contribute positively to the team within the department
- Prepare for any/all guest requests
- Participate in ongoing training
- Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
- Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling, which will vary depending upon the hotels needs
- Complete other duties as assigned by Supervisor
- Display working knowledge of all menu items and prices
- Complete side work as assigned
- Respond to the needs and requests of guests
- Answer phones and take orders or receive orders from the hotel operator
- Be able to use and operate hotel electronic devices for orders
- Set up trays with proper condiments and utensils
- Deliver orders to guest rooms
- Pick up trays from guest rooms
- Keep work areas clean and organized
- Prepare and deliver welcome amenities for VIP guests
- Be extremely courteous to all customers and fellow employees
- Report unsafe conditions to your supervisor immediately
- Maintain hotel equipment in proper working conditions
AM Restaurant Server Responsibilities
- Contribute positively to the team within the department
- Prepare for all guest requests
- Participate in ongoing training
- Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
- Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling, which will vary depending upon the hotels needs
- Complete other duties as assigned by Supervisor
- Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code of the restaurant.
- Maintain complete knowledge of and comply with all departmental policies and service procedures
- Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
- Organize assigned stations and ensure readiness prior to guest arrival.
- Greet guests and suggest beverage order, utilizing upselling techniques.
- Relay daily specials with brief descriptions; answer all questions on menu selections accurately and offer suggestions.
- Take guests orders utilizing upselling techniques and record all orders following service standards.
- Be able to use and operate hotel electronic devices for orders
- Input orders into the system and ensure transmission of orders is verified by the kitchen when assigned to do so.
- Work closely with the kitchen team in the assigned station on service and timing.
- Monitor and anticipate guest needs, respond promptly, and acknowledge all guests even when busy.
- Maintain positive guest relations. Be familiar with all hotel services/features.
- Handle guest complaints and ensure guest satisfaction.
- Total all charges, present guest checks according to procedure, and process checks according to departmental policy.
- Adhere to payment, cash handling, credit card, and room charge policies and procedures.
- Assist Food Runners as required to ensure optimum service levels.
- Attend meetings, training, etc. as scheduled.
- Assist with any side work or additional prep work
- Assist in maintaining ambience of the hotel
Mini Bar Attendant Responsibilities
- Contribute positively to the team within the department
- Prepare for any/all guest requests
- Participate in ongoing training
- Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
- Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling, which will vary depending upon the hotels needs
- Complete other duties as assigned by Supervisor
- Display working knowledge of all menu items and prices
- Complete side work as assigned
- Stock minibar cart at the end of the day (before each shift)
- Charge guests accordingly in the hotels property management system (StayNTouch)
- Be able to use and operate hotel electronic devices to enter charges on the floor.
- Ensure all charges are posted timely
- Maintain and organize minibar storage room.
- Maintain inventory and report to supervisor
- Meet AAA standards and procedures
- Pick up trays from guest rooms and hallways (if needed) and set in proper location.
- Attend required meetings
- Keep work areas clean and organized
- Be extremely courteous to all customers and fellow employees
- Report unsafe conditions to your supervisor immediately
- Maintain hotel equipment in proper working conditions
Guest Services
- Respond to the needs and requests of guests
- Handle customer inquiries and complaints
- Maintain knowledge of hotel services and amenities to assist guests with inquiries.
- Provide personalized service by engaging with guests, learning their preferences, and making recommendations.
- Greet guests promptly
- Always maintain a professional and welcoming demeanor to enhance the guest experience.
Team Support and Training
- Attend monthly Food and Beverage Bravo Meetings
- Participating in ongoing weekly training
- Stay updated on menu items, service standards, and company policies
- Must be comfortable using the Paycom app or computers to complete training
- May use device (Alice App) to communicate with team members internally during shift to assign/ complete tasks.
Communication and Reporting
- Collaborate with other hotel departments to ensure seamless guest service.
- Report any incidents, accidents, or unsafe conditions immediately to management.
Safety and Compliance
- Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
- Wear required non-slip footwear to prevent slips and falls.
- Comply with local and state laws regarding alcohol service, including verifying guest identification when necessary.
- Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
BASICS
- Maintain cleanliness and organization in all work areas
- Display courteous behavior with guests and team members
- Report any unsafe conditions immediately
- Ensure hotel equipment is in proper working condition
- Perform any additional duties assigned by the supervisor
- Weekly rehearsals to upkeep standards will be administered and utilized.
- Learn and rehearse Hotel Core 18 Standards.
Physical Requirements
- Sitting: Not applicable
- Standing/Walking: Must be able to stand and walk for extended periods of time throughout the shift.
- Lifting/Carrying: Ability to lift and carry trays, glassware, and supplies (up to 50 lbs. if applicable)
- Other Physical Requirements: Frequent bending, reaching, and light lifting required.
Working Environment
- Interior: Operating primarily inside the hotel. Daily use of stairs and elevators
- Exterior: Comfortable working outdoors if needed.
Qualifications
CANDIDATE PROFILE
Education and Experience
- High school or equivalent education required.
ESSENTIAL SKILLS AND QUALIFICATIONS
- Must be able to handle hotel devices and platforms such as Tabit POS, StayNTouch, and ALICE.
- Barista, Room Service Servers, Restaurant Server, and Minibar with Customer Service experience preferred.
- Communicates effectively with others.
- Works productively with a team
- Effective multitasking skills
- Composure and patience under pressure
- Knowledge of Tabit POS is a plus
- Valid TABC Certification
- Valid Food Handler's Certificate
- Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational skills and interpersonal abilities
BENEFITS:
- Medical, Dental, Life insurance
- Paid Time Off
- Paid Community Service Days
- Click here to learn more (https://www.valenciahotelgroup.com/valencia-hotel-group-benefits.htm)
Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer. Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.