Logistics Coordinator

****6 MONTH CONTRACT****

Job Title: Logistics Coordinator Job Description The Logistics Coordinator supports strong, long-term customer relationships by managing orders, coordinating with production and shipping, and providing responsive customer service. This role handles multiple small to medium-sized customer accounts with high complexity, ensuring accurate order entry, timely communication, and on-time deliveries within a manufacturing environment. Responsibilities

- Communicate proactively with customers to provide information on order status, quotations, order changes, confirmations, and to address any complaints or questions.
- Receive customer orders directly from customers or account managers and ensure accurate and timely order entry into the system.
- Estimate orders and verify details to ensure accuracy of quantities, specifications, pricing, and delivery requirements.
- Place orders on a timely basis for materials and supplies required for production, coordinating with internal teams as needed.
- Process customer purchase orders and maintain accurate, up-to-date customer records and account information.
- Coordinate account credits, adjustments, and related documentation in a timely and accurate manner.
- Work closely with production staff and use the KIWI system to help achieve on-time customer deliveries and resolve any scheduling or production-related issues.
- Support sales, manufacturing, and shipping operations by facilitating effective communication and ensuring customer requirements are clearly understood and met.
- Perform administrative and clerical support tasks, including data entry, email correspondence, and preparation of documents related to customer accounts.
- Use Microsoft Office applications, including Excel, to track data, prepare reports, and support daily customer account activities.

Essential Skills

- High school diploma or GED.
- Five years of customer relations experience, preferably with at least 1+ years of industry-specific customer relations experience.
- Proven customer service and customer support experience, including handling inbound calls and email communication.
- Ability to perform accurate data entry and maintain detailed customer records.
- Proficiency with Microsoft Office, including Microsoft Excel and email applications.
- Basic understanding of manufacturing processes and the ability to collaborate effectively with production staff.
- Strong administrative and clerical skills to support order processing and account management.
- Demonstrated ability to be action oriented and take initiative to resolve customer issues.
- Ability to remain resilient in a fast-paced environment and manage multiple accounts with high complexity.
- Strong customer focus with a commitment to delivering excellent service and building positive relationships.
- High level of integrity and reliability, with a track record of instilling trust with customers and colleagues.

Additional Skills & Qualifications

- Preferred experience working in a manufacturing environment.
- Preferred computer data-entry experience in a high-volume setting.
- Preferred experience in the corrugate box industry or a related manufacturing sector.
- Experience supporting sales, manufacturing, and shipping operations through customer account coordination.
- Comfort using systems such as KIWI or similar production and order management tools.
- Ability to manage multiple small to medium-sized customer accounts with varying levels of complexity.
- Strong written and verbal communication skills to interact with customers and internal teams.
- Organizational skills to manage competing priorities and meet deadlines.

Work Environment This role operates fully onsite in a manufacturing-based office environment, with flexibility provided when needed. You will work closely with production, sales, and shipping teams, using tools such as the KIWI system and Microsoft Office to manage orders and customer information. The setting is fast-paced and collaborative, with a strong focus on meeting production schedules and achieving on-time deliveries. As part of a large, established organization, you will benefit from structured processes, exposure to a Fortune 500level operation, and opportunities to interact across multiple departments.
Job Type & Location
This is a Contract position based out of Fort Smith, AR.
Pay and Benefits
The pay range for this position is $24.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Fort Smith, AR.
Application Deadline
This position is anticipated to close on Nov 3, 2026.
Workplace Type
This is a fully onsite position in Fort Smith,AR.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.