About this role
Line of Business: Service & Support
About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
An internship with Heidelberg Materials is a unique experience. You’ll receive hands-on training and mentorship from some of the most talented professionals in the industry, while making meaningful contributions throughout your time with us. Interns also have opportunities to engage with senior leadership, participate in community initiatives, and build lasting connections with peers both inside and outside the workplace.
What You'll Be Doing
- Partner with a Heidelberg Materials analyst to support and resolve assigned self-service tickets and service requests, ensuring prompt, accurate, and professional assistance to end users.
- Assist with setting up, configuring, and deploying computers and other IT equipment.
- Document support requests, troubleshooting steps, and resolutions in the service management system.
- Support user account access, password resets, and routine IT requests.
- Collaborate with IT team members to improve documentation and the overall user support experience.
What Are We Looking For
- Currently pursuing a degree or relevant education in Information Technology, Computer Science, Information Systems, or a related field.
- Basic understanding of computer hardware, software, operating systems, and common applications.
- Strong problem-solving skills with an interest in troubleshooting technical issues.
- Clear communication skills with a customer-focused approach.
- Ability to prioritize tasks, stay organized, and maintain accurate documentation.
- Collaborative, dependable, and willing to learn new technologies.
Work Environment
- Office-based environment with regular interaction with employees and IT team members.
- Frequent use of computers, service management tools, collaboration platforms, and other technology.
- May involve setting up, moving, or connecting computers, monitors, and related IT equipment.
- Opportunity to work both independently and collaboratively while learning in a hands-on IT support environment.
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
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