About this role
USRN Specialist (New York)
Location: Pasig City, Philippines
Work Setup: Onsite
Compensation Flexibility: Open to negotiation for highly qualified candidates.
KEY RESPONSIBILITIES
- Provide remote clinical care, assist patients with prescription requests, visit follow-ups, non-urgent medical concerns, and test result inquiries.
- Continuously review and triage in-basket messages to ensure timely response.
- Contact patients via phone for urgent matters in accordance with established guidelines.
- Conduct thorough chart reviews and respond to patients through Epic MyChart.
- Route clinically complex messages (e.g., medication changes, new symptoms, referrals) to the appropriate provider or department.
- Process medication refill requests and escalate to providers as needed.
- Accurately document all encounters and communications in the Epic EHR system.
- Coordinate with local site teams via phone or email when necessary.
- Provide patient education, particularly for chronic conditions such as diabetes, hypertension, asthma, COPD, and heart failure.
REQUIRED QUALIFICATIONS
- Active US Registered Nurse (USRN) license – New York licensed.
- Bachelor of Science in Nursing (BSN) with active Philippine Registered Nurse (PHRN) license.
- Minimum of two (2) years clinical or hospital experience.
- Strong critical thinking and independent decision-making skills.
- Excellent written and verbal communication skills, including telephone and electronic correspondence.
- Proficient in Microsoft Office and Electronic Medical Records (EMR) systems, preferably Epic.
- Strong customer service orientation.
- Amenable to working night shift.
REQUIRED SKILLS & TECHNOLOGIES
- Electronic Medical Records (EMR) systems, preferably Epic
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ABOUT LENNOR METIER
Lennor Metier is a specialized executive search and professional recruitment firm helping organizations hire leadership, finance, accounting, human resources, sales, marketing, supply chain, operations, and business-critical talent.
EQUAL OPPORTUNITY STATEMENT
Lennor Metier is committed to fostering an inclusive and equitable recruitment process. All qualified applicants will receive consideration based on their qualifications, experience, capabilities, and business requirements.
DATA PRIVACY NOTICE
By submitting your application, you acknowledge that your personal information may be collected, processed, stored, and shared with authorized stakeholders solely for recruitment-related purposes in accordance with applicable data privacy laws and regulations.