Integrated Logistics Quality Administrator

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Integrated Logistics Quality Administrator is a key member of the Kuehne+Nagel Integrated Logistics (KN FY) Team, responsible for providing quality expertise and ensuring appropriate controls across the supply chain to maintain compliance and operational excellence.

How you creat impact

Problem Solving
The typical problems that this job is required to solve, are linked with 
•    Driving KN FY operations adherence to GxP healthcare standards if applicable, ensure alignment of capabilities of managed team with the customer’s requirements, overall market benchmarks and KN FY cross customer best practices,
•    Ensuring that registration of non-conformities is timely, complete and meaningful for further action
•    CAPA Management via trainings, non-conformity handling process.
•    Supplier Qualification and risk assessment.
•    Change Management.

Development and Implementation of Quality Processes: 
•    Follow the internal and external quality standards and ensure adherence throughout the organization in order to achieve customer satisfaction.
•    Support creation and control adherence to quality processes, procedures, and standards compliant with internal and external guidelines regarding quality across each department to ensure that the departments deliver customer satisfaction throughout the customer engagement.
•    Verify the use and effectiveness of these quality processes according to internal and customer requirements.
•    Support the team in delivery against agreed targets by inspecting, recording, monitoring, controlling, and reporting on all quality and business control matters.
•    Achieve quality assurance operational objectives by monitoring and assigning day-to-day activities, identifying, and addressing gaps and problems and providing regular feedback to customer and stakeholders regarding performance and issues.
•    Act as a SPOC for the customer and LSPs for all quality related topics.
•    Contribute to regular customer/LSP quality review meetings.
•    Support in maintaining compliance with required customer quality standards.
•    Support in supplier management according to customer’s SOPs (if applicable) and KN requirements.
•    Support KN FY team in following change control procedures.

Trainings: 
•    Implementation and maintenance of the initial and continuous training program for all quality related tasks of the employees involved in the distribution of medicinal products.
•    Perform internal GxP trainings and permanently review and follow-up of any training requirements.
•    Ensure training compliance as per defined training matrix (as applicable).
•    Ensure training effectiveness is periodically assessed and documented where applicable.

Document management:
•    Ensure all involved personnel must be aware about the applicable documentation, incl. formal training or read & understood record. Focus on the accuracy and quality of the records.
•    Provide guidance and support in the development and implementation of WI's and SOP's to ensure consistency and compliance across the organization. 
•    Ensure regular update in line with KN IMS and industry standards.
•    Maintain Technical Quality Agreement (TQA) with customer and LSPs if applicable.

Non-conformity (NC/NCR/NCR-Q) & CAPA handling:
•    Ensure registering of supply chain process deviations including but not limited to external logistical complaints with impact on service quality
•    Support in management of all customer complaints.
•    Approve, review, follow-up and perform effectiveness review (if applicable) on any deviations including but not limited to external logistical complaints with impact on product quality and distribution. Perform gap analysis and propose action plans to relevant stakeholders to close gaps with the aim to continually improve the performance of the NC handling and timeline.
•    Create CAPA, assign to relevant stakeholders (customer, suppliers and KN FY team), management of CAPA until their proper closure and receipt of documented evidence / performance of effectiveness review 
•    Report all NC and process related deviations and ensure immediate action.
•    Ensure proper quality related NC and CAPA documentation and follow up with related stakeholder.
•    Ensure NC and CAPA metric respected against SLA.
•    Ensure quality and timely CAPA documentation.
•    Identify, implement and follow-up on CAPAs in close alignment with the LSP base and the customer.
•    Monitor the effectiveness review of CAPAs where applicable
•    Support in the development of pro-active strategies as preventive measures against potential future issues with systems or processes.
•    Tracking and trending of NC and DSI – Delivery Service Issues.

Continuous Improvement:
•    Support to ensure continuous improvement procedures are in place and followed by KN FY team, support KN FY team with quality related CI activities. 
•    Help identifying and assisting the development of processes and tools, support improved internal productivity and participate in a robust continuous improvement process that delivers improved profitability for KN and the customer.

If applicable – GDP / GxP compliance:
•    Support creation of and ensure adherence to established GxP quality system, according to the WHO GDP guidelines (latest version), the EU GDP guidelines (latest version), FDA and Quality agreement in place with customer 
•    Supervise adherence to Good Documentation practices regarding follow-up, storage and archiving of GxP documentation. Focus on the accuracy and quality of the records.
•    Pro-active information and follow-up of GDP changes and improvements 
•    Support if any additional requirements imposed on certain products by national law are adhered to.
•    Support in performing customer quality activities according to the approved Quality Agreement, latest version.
•    Coordinating and promptly performing recall operations (if applicable).
•    Support in computerized systems verification or validation, changes and periodic reviews.
•    Support with yearly Management Review.

What we would you like to bring

•    Higher education in logistics, or transport technology, or engineering
•    Quality experience in heathcare logistics and/or quality assurance backgrdound from pharma companies
•    Strong affinity with required customer quality standards
•    Ability to communicate on all levels, both internal and external 
•    Analytical way of working 
•    Attention to details, accuracy of records keeping
•    Flexibility and willingness to travel
•    Fluent in English (written and verbal)

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.