About this role
The role of the Inside Sales Advisor is to educate, inspire and skillfully guide Tesla’s potential customers through the vehicle purchase and configuration process.
Inside Sales Advisors have the incredible opportunity to advise potential Tesla customers, while honing their abilities in lead qualification.
We expect members of this team to become experts in our products and the direct-from-manufacturer sales model that has made Tesla an innovator in the automotive industry.
The ideal candidate will possess exceptional interpersonal communication skills, unshakeable moral fortitude, and a strong awareness of professional behavior when supporting customers.
Responsibilities
- Communicate primarily with current and prospective customers via phone (inbound and outbound); support with SMS, email, and chat to nurture and prepare them for a vehicle purchase.
- Receive inbound leads to assess the prospect's needs, qualify the opportunity, and schedule the test drive experience.
- Use a consultative approach to influence customer purchase while also aiding buy in to the mission, business model, and Tesla brand.
- Develop and maintain a sales pipeline achieving both personal and group monthly metrics in conjunction with the field Sales teams.
- Provide feedback and recommendations based on direct experiences with potential customers.
- Maintain customer relationships from the initial interaction up until delivery day.
Requirements:
- At least 2 years of Sales or Customer Service experience
- Evidence of exceptional ability
- Strong relationship management skills and the ability to explain complex technical concepts
- Proven track record to meet or exceed targets and goals
- Positive and energetic phone skills, excellent listening skills, strong writing skills, grammatical genius
- Proficient with standard corporate productivity tools (email, voicemail, MS Office, internet navigation, CRM applications)
- Valid Driver’s License
- Willing to work weekends/holidays on a rotating roster.