About this role

Overview The FastTrack MCA-E Roadmap Program Manager is accountable for helping FastTrack anticipate, shape, and successfully land the most important MCA-E roadmap moments. The role connects customer and seller experience, business requirements, engineering delivery, operational readiness, and change landing across the org so that new capabilities deliver the intended outcomes at scale.This role provides disciplined program leadership from early roadmap definition through launch and post-launch adoption. It ensures FastTrack is influencing the right business outcomes, supports early business requirements and grounded in real scenarios derived from MCA-E customers, that the OSC and FastTrack operating model are ready for change, and that readiness partners can provide the materials, guidance, and context needed to support the wider MCA-E motion.Success requires strong program management, product and commercial judgement, the ability to influence without direct authority, and a clear understanding of how platform changes affect customers, sellers, deal teams, and operational delivery.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Core Accountability<ul><li>Own the end-to-end FastTrack program for priority MCA-E roadmap launches, from requirement quality and influence through design, deployment, operational readiness, and adoption.</li></ul>MCA-E Roadmap Leadership<ul><li>Own the integrated Operational Teams & FastTrack view of upcoming MCA-E roadmap moments, including scope, intended outcomes, timing, dependencies, risks, affected scenarios, and readiness requirements.</li><li>Identify the launches that require active FastTrack involvement based on customer, seller, deal-execution, and operational impact.</li><li>Establish clear program plans, decision points, milestones, ownership, and governance for each priority roadmap moment to be delivered.</li><li>Maintain a forward-looking view of change so Operational Teams & FastTrack and partner organizations can prepare early rather than respond after launch.</li></ul>OSC and FastTrack Operational Readiness<ul><li>Assess whether the Ops teams & FastTrack processes, engagement model, intake paths, routing, guidance, escalation mechanisms, and supporting tools are ready for each roadmap launch.</li><li>Define operational readiness criteria and identify changes required across roles, workflows, service boundaries, business rules, and handoffs.</li><li>Coordinate operational readiness reviews and launch checkpoints, ensuring risks, gaps, mitigations, and owners are visible and actively managed.</li><li>Ensure Operational frontline teams understand what is changing, which scenarios are affected, how work should flow, and where complex issues should be directed.</li><li>Validate that the operating model can support launch demand without creating avoidable customer or seller disruption.</li></ul>Stakeholder Influence and Experience Advocacy<ul><li>Build the right level of FastTrack engagement with business teams, so roadmap decisions are informed by practical customer, seller, and deal-execution scenarios.</li><li>Represent the intended end-to-end experience, ensuring functionality is assessed not only as a technical delivery but as a usable and scalable business outcome.</li><li>Coordinate FastTrack participation in discovery, design reviews, scenario walkthroughs, testing, pilots, and launch decisions.</li><li>Surface material experience gaps, trade-offs, dependencies, and delivery risks early, with clear recommendations and decision asks.</li><li>Advocate for durable capabilities that reduce manual intervention, repeated escalation, and avoidable friction across the MCA-E journey.</li></ul>Business Requirements and Outcome Definition<ul><li>Assess whether each priority roadmap moment is supported by a clear and complete Business Requirements Document (BRD), supporting engineering in this approach</li><li>Ensure BRDs reflect real customer and seller journeys, operational scenarios, business rules, dependencies, edge cases, acceptance criteria, and measurable outcomes.</li><li>Partner with FastTrack PMs and subject-matter experts to validate requirements against complex deal and transition scenarios.</li><li>Challenge ambiguity, incomplete scope, or solution-led requirements that do not clearly address the underlying customer, seller, or operational need.</li><li>Maintain traceability from the agreed business problem and requirements through engineering delivery, launch readiness, and outcome validation.</li></ul>Launch Materials and Change Landing<ul><li>Determine the launch materials required for each Operational audience, including scenario guidance, FAQs, process maps, demonstrations, training, leadership communications, and escalation guidance, taking the lead and deliverables from the Readiness org</li><li>Ensure materials translate platform functionality into clear actions for FastTrack, OSC, sellers, and deal teams (in partnership with the Readiness Org).</li><li>Create a coherent launch narrative covering what is changing, why it matters, who is affected, how to prepare, and what success looks like.</li><li>Coordinate the development, review, approval, publication, and maintenance of launch content so that guidance is accurate, timely, and easy to apply.</li><li>Capture post-launch questions and operational learning, and drive updates to materials, requirements, or processes where needed.</li></ul>Business Planning and Readiness Partnership<ul><li>Partner across Business Planning to provide the FastTrack perspective on customer and seller impact, operational implications, key scenarios, dependencies, and readiness risks.</li><li>Build reusable approaches for landing recurring MCA-E roadmap changes consistently across the wider Ops organization.</li><li>Ensure readiness activity supports the broader MCA-E drive and is connected to the intended commercial, customer, and seller outcomes.</li></ul>Program Governance and Outcome Management<ul><li>Provide concise, decision-ready updates to OSC leadership and cross-functional stakeholders.</li><li>Define success measures for each launch, including experience quality, operational readiness, adoption, execution effectiveness, and reduction of avoidable friction.</li><li>Assess post-launch performance, identify unresolved gaps or unintended impacts, and drive corrective actions or follow-on requirements. Maintain clear accountability from roadmap commitment through successful landing and outcome realization.</li></ul>Other<ul><li>Embody Microsoft culture and values, including respect, integrity, accountability, inclusion, and a growth mindset.</li></ul> Qualifications Required Qualifications <ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">Bachelor's Degree in Business, Operations, Finance, Engineering, Computer Science, or a related field AND experience leading complex cross-functional programs including; managing program plans, milestones, risks, dependencies, decisions, stakeholder communications, and launch governance. <ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">OR equivalent experience. </li></ul></li></ul><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">Experience developing, reviewing, or governing business requirements and translating customer, seller, or operational scenarios into clear outcomes and acceptance criteria. </li></ul><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">Experience influencing product or engineering direction through structured scenarios, requirements, evidence, and executive communication. </li></ul> Preferred Qualifications <ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">Experience with enterprise commerce, licensing, contracting, order management, billing, cloud adoption, customer transitions, or complex deal execution; knowledge of MCA-E and Enterprise Agreement transition scenarios is an advantage. </li></ul><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">Experience partnering with engineering or product teams through discovery, requirement definition, design, testing, launch, and post-launch improvement. </li></ul><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">Experience leading operational readiness, change landing, training, communications, or enablement for large-scale platform or process launches. </li></ul><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">Ability to assess end-to-end customer and seller experiences and identify where platform, process, policy, guidance, or operating-model changes are required. </li></ul><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">Strong executive communication and storytelling skills, with the ability to turn complex technical and operational topics into clear decisions and actions. </li></ul><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">Demonstrated ability to build trust, align stakeholders, and influence across organizational boundaries without direct authority. </li></ul><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;">Experience operating through ambiguity and change, with strong judgment, structured problem-solving, and a bias for simplification and action. </li></ul> Process Management IC4 - The typical base pay range for this role across Ireland is € 80,000.00 - € 136,400.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: <a href="https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html">https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html</a> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>