About this role
POSITION SUMMARY:
World Relief seeks a Case Specialist to provide support, services, and service enrollment assistance to newly arrived refugees as a part of their integration into their new country.
ROLE & RESPONSIBILITIES:
- Provide community orientation, advice, and assistance in addressing basic needs
- Perform home visits and evaluations during service period
- Maintain regular communication with clients through phone calls, emails, and office visits
- Assist refugees with appointments and other health related appointments
- Assist clients in creating budgets and provide basic financial information
- Ensure client enrollment to public benefits (as applicable), enrollment in ESL classes (as applicable), and encourage clients to engage in further integration programs and legal services
- Assist clients in creating individualized service plans that map out the completion of core services
- Maintain and complete detailed and accurate records of client files, case notes, and reporting records in a timely manner
- Encourage participants to work towards self-sufficiency and early employment (if applicable)
- Identify and address barriers to successful resettlement and integration
- Operate as a cultural broker between volunteers, church groups, service providers, and refugees
- Complete reports and other tasks related to the Reception and Placement Program as needed
JOB REQUIREMENTS:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs (https://worldrelief.org/values/), Statement of Faith (https://worldrelief.org/statement-of-faith-details/), Christian Identity (https://worldrelief.org/content/uploads/2022/06/Towards-a-Fresh-Embrace-of-our-Christian-Identity-2.pdf) and National Association of Evangelicals' For the Health of The Nation document (https://www.nae.org/for-the-health-of-the-nation-publication/)
- Ability to work evenings and weekends as client’s needs change
- Valid driver’s license and reliable access to an insured vehicle required (Position is based in Fort Worth Office, but travel around the DFW Metroplex is required)
- Must be able to pass a background check and MVR check
- Experience in Microsoft software including Excel, Word, PowerPoint, and Outlook
- Up to 50% domestic local travel only required
PREFERRED QUALIFICATIONS:
- Demonstrated understanding of case management processes--extremely detailed orientated and excellent time management skills
- Bi-lingual desired (e.g., Dari, Pashto, Arabic, Kirundi, Swahili, Spanish)
- Skill and sensitivity working with people from various backgrounds and beliefs
- Ability to work well on a team in a synergistic work environment, a flexible and motivated team player
- Undergraduate degree preferred
- Previous case management experience preferred
- Previous professional experience in social services sector strongly preferred
World Relief offers a competitive benefits package and employee discount program for full-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.