Client Partner

Job Requirements

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Key Responsibilities
Account Strategy & Ownership

- Own the VAU's revenue, profitability, and growth targets.
- Lead the development and execution of the strategic account plan (STRAP), identifying growth opportunities through customer needs analysis, competitive intelligence, account footprint, SWOT analysis, existing relationships, and Quest Global's capability gaps.
- Make strategic decisions on services, solutions, and investments to pursue based on customer priorities and growth potential.
- Understand and articulate Quest Global's value proposition and differentiators, working with leadership to strengthen our positioning with existing and prospective customer stakeholders.

Customer Relationships

- Build and expand trusted relationships with engineering influencers, decisionmakers, and executives across customer business units and geographies to understand strategies, priorities, and emerging needs.
- Lead quarterly business reviews and customer communication initiatives, including account newsletters and other engagement activities, to strengthen relationships and visibility.

Business Growth & Development

- Strategic Deals: Lead major sales campaigns, including needs identification, customer engagement, proposal development, solution definition, commercials, negotiations, and engagement startup. Coordinate internal teams to develop competitive proposals and ensure effective delivery handover.
- Proactive Business Development: Identify and lead unsolicited strategic campaigns by leveraging customer relationships, engaging key decision-makers, developing proposals, and driving campaigns through closure.
- Customer-Driven Opportunities: Lead responses to solicited proposals and RFPs, ensuring competitive solutions, clear deliverables, and alignment with quarterly and annual revenue targets.
- Account Expansion: Develop and execute plans to enter new customer divisions, business units, and geographies in alignment with the strategic account plan.
- Cross-Selling & Upselling: Leverage Quest Global's capabilities, solutions, and best practices across industries and accounts to expand the portfolio of services delivered to the customer.
- Commercial Strategy & Pricing: Lead pricing strategies for new services and engagements, including value-based pricing, competitive positioning, rate negotiations, and commercial proposals beyond existing Master Service Agreements.

Delivery & Customer Outcomes

- Partner closely with delivery leadership to ensure commitments, performance targets, and customer expectations are clearly defined and achieved.
- Drive customer satisfaction, delivery excellence, and continuous improvement to support long-term account growth.
- Identify opportunities to expand successful engagements into scalable, long-term engineering partnerships.

Account Positioning & Brand

- Collaborate with marketing teams to develop and execute account-based marketing and branding initiatives.
- Work with delivery teams to host customers and partners at Quest Global's engineering and delivery facilities.
- Represent Quest Global at industry events, conferences, trade shows, and professional forums to strengthen customer relationships, demonstrate capabilities, and develop new business opportunities.

Leadership & Collaboration

- Lead and guide Engagement Managers, driving alignment on account priorities, customer relationships, and business growth objectives.
- Collaborate across sales, delivery, technical, and functional teams to align resources, capabilities, and investments with account strategy.

Demonstrate flexibility and leadership in responding to evolving customer priorities and business needs.

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Work Experience

Skills & Qualifications

- Strong knowledge of the semiconductor industry, particularly semiconductor equipment, including major OEMs, suppliers, engineering services, technology trends, and market drivers.
- Proven ability to build and maintain relationships with senior executives, engineering leaders, and key decision-makers across global customer organizations.
- Strong technical and commercial acumen, including strategic account planning, solution development, proposal management, pricing, negotiations, contracting, and engineering delivery models.
- Understanding of relevant and adjacent technologies, the competitive landscape, and opportunities for engineering services.
- Experience managing global customer accounts and working with geographically distributed teams and offshore engineering delivery models.
- Demonstrated track record of revenue growth, profitability, and P&L ownership in strategic customer accounts.
- Experience leading and influencing cross-functional teams across sales, engineering, delivery, and other business functions.
- Excellent communication, interpersonal, and relationship-building skills, with the ability to influence stakeholders at all organizational levels.
- Strong strategic thinking, analytical judgment, decision-making, and problem-solving capabilities.
- Entrepreneurial mindset with a strong sense of ownership, drive for results, adaptability, and ability to operate in a fast-paced business environment.
- Willingness to travel internationally as required.