APM Service Coordinator

Your main responsibilities:

- Monitor the technical status of the APM network using tools such as Power BI, Victoria Metrics, Grafana, and Pudo-alerts to ensure timely detection of issues .

- Conduct advanced hardware diagnostics and resolve critical technical problems , including power failures, connectivity issues, and major system outages.

- Perform mid-level maintenance tasks , including power supply and UPS checks, LED light replacement, sensor calibration, analog controller adjustments, and parcel extraction.

- Plan, schedule, and oversee maintenance works , optimizing engineer routes, prioritizing tasks, and managing hardware resources to maintain SLA compliance .

- Supervise subcontractor activities during maintenance or cleaning, ensuring adherence to procedures, timely completion, and resolution of on-site issues.

- Validate subcontractor performance through on-site inspections, photographic documentation, and compliance with maintenance checklists.

- Provide technical guidance and troubleshooting support to subcontractors during installations and maintenance tasks.

- Communicate effectively with project managers, logistics, and subcontractors to align activities, mitigate risks, and prevent delays.

- Escalate unresolved technical problems , regulatory issues, or material shortages to relevant internal teams for resolution.

- Create service tickets in the Support Portal, order ad-hoc engineering services , and track progress through to completion.

- Operate remote tools such as NVR, APM Manager, Grafana, Trucker, Victoria Metrics, and RMS to perform diagnostics and system checks.

- Execute the APM basic activation process and ensure system availability for Allegro customers via FOD.

- Handle inbound and outbound communication with field engineers, landlords, and internal teams (CX, Opennet, etc.) to coordinate activities and resolve incidents.

- Enforce health, safety, and environmental standards across all maintenance and installation activities.

This is the right job for you if:

- Have experience in maintaining and repairing outdoor hardware/devices such as automated parcel machines, ATMs, vending machines, etc.

- Have experience in spare parts management and working with a WMS (Warehouse Management System) - nice to have.

- Hold a higher education degree (Bachelor's or Master's).

- Are independent in carrying out assigned tasks with a practical, hands-on approach.

- Possess excellent organizational skills, conscientiousness, and a commitment to continuous personal growth.

- Have strong communicative skills in English.

- Knowledge of Czech or another Central European language is a plus due to international expansion.

- Hold a valid category B driver's license.

What we offer:

- Annual bonus based on your performance evaluation and company results .

- Long-term discretionary incentive plan based on Allegro.eu shares (Restricted Stock Units) .

- Opportunity to learn and collaborate with highly experienced professionals in logistics, strategic consulting, and the e-commerce industry.

- Conveniently located offices (with fully equipped kitchens and bicycle parking) and excellent working tools (height-adjustable desks, interactive conference rooms).

- Additional funds in MyBenefit: 430 points every month! A pool of points for medical care (Medicover, Luxmed) , sports cards (MultiSport, MedicoverSport) , commuting, life insurance, and personal accident insurance for children.

- Wellbeing and health support: Access to the Mindgram platform offering 24/7 psychological support and specialist care, as well as initiatives under the Health Action campaign and the MWBO (Mind Well-Being Officer) program.

- Development and education: A training budget and a rich selection of courses on the MindUp platform , internal mentoring , and coaching for leaders .

- Financial support and Social Fund (ZFŚS): Benefits from the Company Social Benefits Fund ( holiday subsidies, housing loans, and financial aid ) as well as subsidies for prescription glasses and contact lenses .

- Employee perks: Free Allegro Smart! deliveries , discretionary bonuses ("Doceniam" / "I Appreciate" award).

- English classes fully covered by us and focused on the specifics of your role .

- A paid day off for volunteering , which you can use individually, with your team, or with a larger group united by a common goal.

- Special company events: "Spin the Kilometers" (Kręć Kilometry), Family Day, Fat Thursday, and many other occasions we celebrate together.

And that's just the beginning! You can read more about the benefits here .

#goodtobehere which means:

- Opportunity to shape the future of e-commerce - create innovative, pioneering solutions that set new market standards. We have over 21 million active buyers across 6 countries and partner with over 164,000 sellers.

- A supportive team you can always count on - work alongside great specialists who have sharing knowledge, experience, and best practices in their DNA. Want to get to know them better? Listen to the Allegro Podcast.

- An ambitious environment that stays one step ahead - we act quickly, dynamically, and at the highest level to make a real impact on the future of e-commerce.

- A clear path for your personal growth - drive your career through access to diverse business areas, large-scale international projects, internal mobility, cross-team rotations, and regular managerial feedback.

- A culture where mistakes are learning opportunities - we believe that no matter how well we do our job, we can always get better.

Send us your CV and… see you at Allegro!