About this role
The Senior Manager, Clinical Operations is a senior clinical operations leader responsible for provider performance, clinical quality, workforce development, operational execution, financial performance drivers, and business performance across assigned markets or regions. This role provides oversight to Manager(s), Clinical Operations, and clinical practitioners, develop provider leaders, leads execution of clinical operations priorities, and is accountable for safe, effective, standardized, and patient-centered care delivery. The Senior Manager serves as the primary leadership connection between field clinical operations and executive leadership. The role is responsible for translating organizational strategy into market-level execution, developing provider leaders, improving clinical and operational outcomes, and ensuring provider resources are aligned with patient demand, quality expectations, financial goals, organizational growth objectives, and measurable business success. This role owns financial performance drivers such as productivity, labor utilization, capacity management, market coverage, revenue cycle partnership, resource efficiency, and execution of cross-functional initiatives that improve both clinical and business outcomes. Scope and Level of Responsibility · Leads and provides oversight to clinical operations across multiple markets, regions, or provider teams. · Owns and is responsible for provider performance, clinical quality outcomes, documentation compliance, workforce development, productivity, operational execution, and business performance. · Provides leadership direction and oversight to Manager(s), Clinical Operations and supports escalation of complex provider, quality, staffing, financial, and operational concerns. · Develops provider leaders, builds management capability, reinforces accountability, and supports succession planning for clinical operations leadership. · Accountable for aligning clinical resources to volume, access, productivity, staffing plans, market demand, financial targets, and organizational growth priorities. · Leads cross-functional performance improvement by partnering with executive leadership and shared services to remove barriers, improve performance, standardize workflows, and drive sustainable operational success. · Operates with a higher level of autonomy and decision-making authority than the Manager role. · Maintains limited or periodically direct patient care responsibilities primarily to evaluate care delivery, support provider development, maintain clinical competency, or address operational needs. Essential Duties and Responsibilities · Lead clinical operations strategy and execution for assigned markets or regions. · Provide direct leadership, coaching, and oversight to Manager(s), Clinical Operations, and clinical practitioners. · Develop, establish, communicate, and monitor clinical practice expectations, documentation standards, productivity expectations, quality performance targets, and operational success measures. · Own and manage provider performance management, including performance reviews, coaching, development plans, corrective action recommendations, and escalation to Human Resources when appropriate. · Collaborate on the development of the provider onboarding strategy, competency validation, continuing education, skills development, and succession planning. · Monitor clinical quality outcomes, wound healing performance, patient experience indicators, documentation completion, and protocol adherence. · Partner with Finance and is responsible for monitoring and improving labor utilization, provider productivity, cost management, budget-related performance indicators, and return on staffing investments. · Partner with Revenue Cycle and is responsible for addressing documentation gaps, billing readiness, charge capture barriers, denial trends, and workflow issues that impact revenue realization. · Provide cross-functional leadership with Scheduling, Intake, Credentialing, Recruiting, Human Resources, Quality, Technology, and Executive Leadership to improve provider effectiveness, market performance, patient access, and operational scalability. · Analyze dashboards and operational reports to identify trends, root causes, risks, financial opportunities, productivity gaps, and improvement priorities. · Develop and support workforce planning, staffing models, market coverage strategies, capacity planning, growth initiatives, and resource allocation decisions. · Monitor provider productivity, visit utilization, resource utilization, operational efficiency, budget-related performance indicators, and market-level performance against goals. · Define and track success metrics for assigned markets, including quality outcomes, productivity, patient access, documentation timeliness, provider engagement, staffing stability, financial performance, and execution of strategic initiatives. · Represent Clinical Operations in enterprise initiatives, operational workgroups, leadership meetings, and cross-functional performance reviews. Leadership and Decision-Making Authority · Sets direction for assigned clinical operations teams and is responsible for ensuring alignment with organizational priorities, clinical goals, financial expectations, and operational success measures. · Provides leadership accountability and oversight for managers and providers, including performance expectations, coaching, development, escalation, and sustained follow-through. · Support provider staffing model development, provider deployment, performance actions, process redesign, workflow changes, quality priorities, productivity improvement, and operational strategy. · Influences and drives cross-functional decisions impacting clinical operations, provider productivity, documentation, quality, staffing effectiveness, and patient care delivery. · Holds teams accountable for execution of enterprise initiatives, timely issue resolution, measurable improvement, and achievement of defined clinical, operational, and financial outcomes. Required Qualifications · Nurse Practitioner or Physician Assistant · Current unrestricted clinical license, as applicable. · 7 or more years of progressive clinical experience. · 5 or more years of clinical leadership, operations leadership, provider management, or multi-site/team leadership experience. · Demonstrated experience leading clinical teams, managing performance, improving quality outcomes, and driving operational improvement. · Strong understanding of clinical workflows, documentation standards, provider productivity, patient experience, and quality performance metrics. Preferred Qualifications · Graduate degree in healthcare administration, business administration, public health, or related field. · Experience in wound care, post-acute care, value-based care, population health, or field-based clinical operations. · Multi-state, multi-market, or regional provider management experience. · Experience partnering with HR and Finance for organizational design, compensation analysis, workforce planning, and performance management.