About this role
The Manager, Clinical Operations is a frontline clinical operations leader responsible for managing day-to-day field operations, supporting providers, coordinating coverage, maintaining workflow execution, and ensuring continuity of patient care within assigned markets or teams. This is a working clinical leadership role that maintains an active patient caseload while supporting operational performance. The Manager executes the operational direction established by the Senior Manager, Clinical Operations. The role emphasizes daily coordination, real-time provider support, issue resolution, field coaching, patient care delivery, and escalation of trends or concerns requiring higher-level leadership intervention. Scope and Level of Responsibility · Manages daily clinical operations within an assigned market, territory, or provider team. · Focuses on workflow execution, scheduling support, coverage coordination, field issue resolution, onboarding support, and provider communication. · Maintains an active patient caseload and provides direct patient care as a core responsibility. · Escalates provider performance, quality, staffing, and operational concerns to the Senior Manager, Clinical Operations. · Execute established standards and initiatives rather than owning enterprise strategy or broad clinical governance. Essential Duties and Responsibilities · Manage daily clinical operations for assigned providers, markets, or territories. · Coordinate provider schedules, patient assignments, coverage needs, and daily workflow priorities. · Serve as a field-based clinical resource, coach, and role model for assigned providers. · Assist with onboarding, orientation, training, shadowing, ride-along, and competency reinforcement for new and existing providers. · Monitor daily workflow adherence, documentation completion, patient follow-up, and care continuity. · Identify operational barriers and resolve day-to-day issues impacting provider effectiveness or patient care delivery. · Review dashboards, reports, and operational indicators to identify immediate workflow concerns and escalate trends to the Senior Manager. · Support implementation of quality improvement, documentation, productivity, and patient experience initiatives developed by senior leadership. · Partner with Scheduling, Intake, HIM, Quality, Revenue Cycle, and Operations teams to resolve service delivery issues. · Communicate provider concerns, staffing needs, workflow gaps, and patient care risks to the Senior Manager in a timely manner. Leadership and Decision-Making Authority · Provides frontline direction and real-time support to assigned providers. · Makes day-to-day decisions related to workflow coordination, coverage support, patient assignment, and operational issue resolution within established guidelines. · Recommends provider coaching, training, process changes, and escalation needs to the Senior Manager. Required Qualifications · Nurse Practitioner or Physician Assistant · Current unrestricted clinical license, as applicable. · 5 or more years of clinical experience. · 2 or more years of team lead, preceptor, supervisory, or frontline clinical operations experience. · Experience supporting clinicians, coordinating daily workflows, resolving operational issues, and providing patient care in a clinical operations environment. · Effective communication, organization, field problem-solving, and care coordination skills. Preferred Qualifications · Experience in wound care, post-acute care, field-based care, value-based care, or multi-site clinical operations. · Experience training, mentoring, or precepting clinicians. · Experience using clinical dashboards, documentation systems, patient care platforms, or operational reporting tools.