About this role
This role provides clinically informed support for WoundTech’s external-facing growth, education, and engagement activities while helping implement practical tools that strengthen provider performance, patient experience, quality outcomes, and market credibility. The position collaborates with internal and external partners to translate wound care expertise into clear education, consistent messaging, responsive clinical support, and scalable resources for customers, field teams, providers, and other stakeholders. Key Responsibilities · Collaborate with Growth, Marketing, Operations, and Clinical Operations, and field-facing teams to support customer meetings, external partner reviews, in-services, webinars, conference activities, and other external clinical engagement opportunities. · Support clinically credible messaging and education for healthcare professionals, referral partners, customers, patients, and industry stakeholders. · Implement and maintain external-facing clinical resources, including presentations, case studies, FAQs, research summaries, customer education materials, and field support tools. · Provide clinical subject-matter support for questions, escalations, and care-related concerns that arise during customer, partner, or field-facing interactions. · Implement 101-level partner enablement tools that help team members understand wound care, clinical terminology, documentation expectations, and WoundTech’s care model. · Collaborate on case studies, abstracts, call-for-papers opportunities, and conference materials that support WoundTech’s visibility in the wound care community. External Partnership Engagement & Market Growth Support · Support role-based clinical education for providers, clinical support team members, Growth team members, and field representatives through written guides, group sessions, one-on-one support, recorded content, and practical resources. · Collaborate with internal teams to implement education based on clinical guidelines, audit findings, workflow needs, patient engagement priorities, and provider or field feedback. · Assist with provider development needs, including wound care knowledge-building, certification support, skills and knowledge assessments, and career progression resources. · Clinical education and CEU / CME development for internal and external use Clinical Excellence Monitoring & Field Enablement Support · Conduct or assist with internal clinical audits, case reviews, provide recommendations, discharge reviews, low-volume single visits, and other population monitoring as required in collaboration with Clinical Operations. · Use audit results, provider feedback, patient experience input, to identify opportunities for education, workflow, documentation, and clinical performance support back to the Clinical Operations leadership. · Manage and execute annual competency testing on an annual basis. · Lead internal facing clinical rounds based on program and clinical triggers such as, elevated risk, risk of hospitalization, wound trajectory, time on service, pathway monitoring, and other clinical drivers for ongoing clinical monitoring. · Prep, participate, and support all aspects of clinical rounds where an elevated clinical / provider presence is required. · Conduct all advanced modality case reviews, monitor, and provide feedback to clinical leadership. · Support Product & Technology enablement as identified, including field-based observations to provide product feedback including testing and pilot execution. · Support field-based preceptor and clinical training support as identified. · Collaborate with leadership, department heads, clinical teams, growth team members, and operational partners to align clinical excellence activities with organizational goals and market needs. · Coordinate within a matrixed / shared services model to achieve assigned initiatives, monitor key milestones, and support timely completion of activities. Role Essentials · PA, NP, RN, or other healthcare-related clinical training preferred. · 10+ years of healthcare experience, including direct care delivery, clinical operations, education, quality, or performance improvement experience. · 5+ years of wound care experience preferred. · Experience supporting clinical education, quality programs, provider enablement, customer-facing interactions, or cross-functional clinical initiatives. · Ability to collaborate with internal stakeholders, customers, partners, providers, and senior leaders in a professional, service-oriented manner. · Strong verbal, written, presentation, facilitation, interpersonal, organizational, and multi-tasking skills. · Ability to work independently, coordinate across matrixed teams, adapt to changing priorities, and meet deadlines in a demanding environment. · Proficiency with Microsoft Office applications, presentation tools, dashboards, reporting resources, and EMR systems. Role Desirables · Experience supporting CEU/CME certification activities or clinical education accreditation processes. · Experience with adult learning, clinical education design, provider training, or field enablement. · Experience preparing case studies, abstracts, conference materials, webinars, customer-facing clinical resources, or external education content. · Teaching, public speaking, customer education, or academic experience preferred. The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor. Reasonable accommodation is made to enable otherwise qualified individuals with disabilities to perform the essential functions of the job.