About this role
Technical Support Representative
Role Summary Provide post-sale technical support and troubleshooting for specialized mechanical and hardware products. You will work closely with engineering, sales, and clients to diagnose issues and deliver effective solutions.
Hours: Mon - Thurs 6:00am-4:30pm
Pay rate: $18-$20 /hr. DOE
Location: Fort Myers, FL
Key Responsibilities
Troubleshoot and resolve client technical issues via phone and email.
Partner with internal engineering and sales teams to develop solutions.
Guide and educate clients on product maintenance and standard operations.
Document all inquiries, troubleshooting steps, and outcomes in the CRM system.
Follow up with clients to ensure total issue resolution.
Key Requirements
Practical, hands-on technical or mechanical support experience preferred.
Ability to read electrical schematics and understand basic mechanical/plumbing systems.
3–7 years of experience with Windows Operating Systems and Microsoft Office.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills.
Benefits:
401(k) Retirement Plan Holiday Pay Benefits
Why PrideStaff?
Work with a Staffing Firm that works for you! PrideStaff can offer you a wide-range of rewarding career options. We help you find the job that best matches your skills, interests, and goals. With locally-owned offices throughout the country, PrideStaff gives you the inside track to great jobs with 3,000+ employers
Want to apply with us, but don't have a resume? Call us in the office at 239-356-3600.
Compensation / Pay Rate (Up to): $18.00 - $20.00 Per Hour