Quality Program Manager, YouTube Trust and Safety

Fast-paced, dynamic, and proactive, YouTube’s Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is enhancing the YouTube experience, building internet safety, and protecting free speech in the ever-evolving digital world.

This role will help steer the quality assurance program to ensure quality in vendor operations. You’ll set the standards for operational quality and processes, ensure all vendor sites meet and exceed those goals. Partnering with Operations experts, you’ll continuously fine tune the operational framework to improve user experience and quality of the results. This role may be exposed to graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube’s Community Guidelines.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €86000 - €88000 (EUR) + 15% bonus target + equity + benefits

Learn more about benefits at Google (https://www.google.com/about/careers/applications/benefits/).

Minimum qualifications:

- Bachelor's degree in Business or related field, or equivalent practical experience.

- 5 years of experience in a customer or client-facing role supporting Trust and Safety vendor operations.

- 5 years of experience building relationships with stakeholders or clients.

- 5 years of experience improving and identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.

Preferred qualifications:

- Experience in data labeling quality assurance and evaluation frameworks for multimodal AI/ML models.

- Experience in data analysis and visualization tools (e.g., SQL, Looker Studio, Tableau) to synthesize complex datasets into insights.

- Experience in large-scale program and project management, aligning operational execution with business strategy and stakeholder governance.

- Knowledge of quality management methodologies (e.g., Six Sigma, TQM, COPC) to optimize operational performance.

- Excellent partner and vendor operations management skills, with the ability to drive collaborative cross-functional relationships.

- Build/Support a global quality program, driving consistency and continuous improvement across workflows/processes.

- Support, design, and deploy quality programs for data labeling for AI/ML.

- Improve Key Performance Indicators by evolving the Quality Assurance system to better identify, measure, and improve opportunities in processes, tools, and training.

- Work alongside YouTube’s Product, Enforcement, and Partner teams to prepare for product launches and keep pace with product and policy changes.

- May be exposed to graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube’s Community Guidelines.