IT Support Analyst

Ko wai mātou | Who are we

Ngāti Whātua Ōrākei is a hapū of Ngāti Whātua. We live in and around the Tāmaki isthmus. We hold to our mana motuhake, our history, our culture, our identity, and our reo. Our whakapapa traces to Tuperiri and the hapū Ngā Oho, Te Taoū, and Te Uringutu.

We are tangata whenua in Tāmaki. Our authority over land and sea rests on take tupuna, take raupatu, ahi kā, and tuku whenua.

Ngāti Whātua Ōrākei Trust looks after the collective affairs of our hapū. We have more than 8,000 registered members across Aotearoa and overseas. Ōrākei Marae is our cultural hub.

Te Kahu Tōpuni o Tuperiri describes the protective reach of our ancestor across our rohe.

Purpose of the role

As our IT Support Analyst, you’ll help keep our people connected, productive and supported by providing reliable day-to-day technology assistance across the organisation. You’ll troubleshoot technical issues, support our systems and devices, and work closely with kaimahi to make technology easy to use and accessible. You’ll also contribute to maintaining a secure and effective IT environment and help improve the overall technology experience for our people.

What you'll do

- Provide friendly and responsive IT support to kaimahi.

- Troubleshoot and resolve hardware, software, system and connectivity issues.

- Set up devices, email addresses, user accounts and applications.

- Support the onboarding and offboarding of kaimahi from an IT perspective.

- Manage and respond to IT support requests, escalating more complex issues when required.

- Support Microsoft 365 applications and other business systems used across the organisation.

- Maintain accurate IT documentation, equipment records and support information.

- Assist with system updates, upgrades and technology improvements.

- Support good cyber security practices and help keep organisational information secure.

- Work with internal teams and external IT providers to resolve issues and deliver improvements.

What we're looking for

- Experience providing technology support or working in a customer-focused support environment

- Strong troubleshooting and problem-solving skills.

- Good working knowledge of Microsoft 365, Windows and common workplace technology.

- Experience setting up and supporting laptops, mobile devices, applications and user accounts.

- Strong communication and interpersonal skills, with confidence supporting people with different levels of technical knowledge.

- Good organisation skills and the ability to manage multiple support requests and priorities.

- An understanding of cyber security and good IT practices.

- A proactive approach and willingness to learn, improve processes and share knowledge.

- Someone who enjoys working collaboratively and building positive relationships across the organisation.

Values and Competencies

To be successful in this role, we recognise that the following values & competencies are critical for kaimahi/employees to flourish at Ngāti Whātua Ōrākei:

- Manaakitanga

- Respect

- Resilience

- Whānau outcome focused

- Collaboration

- Cultural Understanding

Requirements & Checks

Applicants must have the right to work in New Zealand.

Please be aware in applying for this role, you may be required to undergo the following pre-employment checks:

- Police Vetting Report

- Qualification Check

Apply Now

If you're interested, please click the 'Apply for this job' button at the top or bottom of the page. If you have any questions about the role please email: [email protected]

We will be reviewing applications and undertaking interviews ahead of the closing date (29 October), therefore please do not hesitate to submit your application!