Neodent Practice Growth Specialist

#ChangeMakers

Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. 
 
We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others 
 
We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

#WeChangeDentistry  every day. Be part of it.

The Practice Growth Specialist (PGS) is a customer-facing commercial role responsible for partnering with Territory Managers and strategic dental practices to identify, develop, and execute sustainable practice-growth initiatives. The PGS brings consultative business expertise into high-potential and strategic accounts to help customers grow implant treatment, improve practice efficiency, strengthen patient conversion, expand digital workflows, and maximize the value of their partnership with Neodent and Straumann Group.

The PGS works alongside the Territory Manager, who maintains ownership of the customer relationship. The role adds a deeper layer of practice-development expertise and connects customers with the people, education, technology, and resources needed to turn growth opportunities into measurable action.

Responsibilities will include but will not be limited to:

Practice Growth & Business Development

• Conduct structured practice assessments to identify growth opportunities, operational challenges, and barriers to increased implant treatment.

• Partner with practice owners and teams to develop customized growth plans with clear objectives, priorities, actions, and follow-up.

• Help practices identify opportunities to increase implant case volume, patient acceptance, referrals, and overall practice revenue.

• Provide ongoing follow-up and accountability to support execution of agreed-upon growth initiatives.

• Identify opportunities to expand utilization of Neodent and Straumann Group solutions when aligned with the practice's growth objectives.

Practice Efficiency & Workflow Optimization

• Evaluate current implant and patient workflows and identify opportunities to improve efficiency and the overall patient experience.

• Help practices address bottlenecks that may limit growth, including scheduling, treatment coordination, patient conversion, staffing, and workflow efficiency.

• Connect customers with appropriate internal and external resources, tools, education, and solutions to address identified needs.

• Support implementation of new workflows and processes across the practice team.

Digital & Technology Adoption

• Help practices understand how digital technology can improve efficiency, treatment workflows, patient experience, and practice growth.

• Partner with Digital Solutions Specialists and other internal resources to support appropriate digital adoption and implementation.

• Integrate digital solutions into broader practice-growth strategies rather than positioning technology as a standalone product.

Education & Team Development

• Identify education and training opportunities that support the practice's clinical and business growth objectives.

• Help practices develop clinical and administrative teams to better support implant treatment and patient conversion.

• Connect customers with Neodent/Straumann educational programs, clinical resources, and relevant practice-growth resources.

• Support practice teams as they implement new processes, workflows, and growth initiatives.

Strategic Account Growth & Retention

• Partner with Territory Managers to identify strategic, high-potential, underpenetrated, or at-risk accounts where practice-growth support can create meaningful impact.

• Develop deeper customer relationships by positioning Neodent and Straumann Group as long-term practice-growth partners.

• Proactively identify customer challenges and opportunities that can strengthen retention and expand the partnership.

• Support structured growth strategies across implants, digital solutions, biomaterials, education, and other relevant Straumann Group offerings.

Cross-Functional Partnership

• Collaborate closely with Territory Managers, Regional Sales Directors, Digital Solutions Specialists, Education, Marketing, and other Straumann Group partners.

• Maintain clear communication with the Territory Manager throughout assessment, planning, implementation, and follow-up.

• Coordinate the right internal resources around the customer while preserving clear account ownership and a seamless customer experience.

• Share repeatable practice-growth approaches and field learnings that can strengthen customer support across the organization.

Key Measures of Success

• Growth within supported practices and increased implant case volume.

• Improved customer retention and reduced account erosion within supported accounts.

• Expansion of relevant Neodent and Straumann Group solutions within existing customers.

• Successful execution and completion of customer practice-growth plans.

• Increased adoption of digital workflows, education, and practice-development resources where appropriate.

• Demonstrated incremental revenue and deeper customer engagement within supported accounts.

• Strong partnership and collaboration with Territory Managers and cross-functional field teams.

Minimum Qualifications:

- Bachelor’s degree in business, healthcare, marketing, sales, or a related field; equivalent relevant professional experience may be considered
- At least 3 years’ experience in dental, medical device, healthcare, practice management, consulting, or a related commercial environment
- Demonstrated ability to conduct consultative business discussions with practice owners, clinicians, office managers, treatment coordinators, and other clinical or business stakeholders
- Knowledge of business development, customer experience, practice operations, and workflow improvement principles
- Ability to assess customer needs and develop actionable plans aligned with identified business objectives
- Demonstrated presentation, facilitation, relationship management, and verbal and written communication skills
- Ability to manage multiple customer initiatives, prioritize activities, and track follow-through in a field-based environment
- Experience collaborating with cross-functional teams, including sales, digital solutions, education, and marketing
- Ability and willingness to travel regularly within the assigned territory, consistent with business requirements
- Valid unencumbered driver’s license

Preferred Qualifications:

- Experience in dental implants, dental technology, or dental practice management
- Experience supporting practice growth, patient conversion, treatment coordination, or workflow improvement
- Experience implementing digital workflows or technology solutions in dental or healthcare settings
- Experience in consultative selling, business coaching, or customer success, with demonstrated results related to customer or business objectives
- Ability to evaluate business opportunities and develop customer-focused solutions that support commercial objectives

Our objective: move the customer relationship from implant supplier to long-term practice growth partner.

Salary: $110,000 - $135,000/Annually.  The final pay for this position will vary based on geographic location and candidate experience relative to what the company reasonably anticipates for this position.

Whether you’re looking to build your career, improve your health, or brighten your SMILE, we offer generous benefits to help you achieve your goals.

• Very Competitive total compensation plans (some positions include discretionary bonus, or Performance Share Units).

• A 401(K) plan to help you plan for your future with an employer match

• Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy. Straumann contributes a healthy portion towards employees’ premium.

• Generous PTO allowance - plenty of time to recharge those batteries!

Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this.

Videos To Watch

https://youtu.be/3lq5BLAvIdQ

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type:  Full Time

Alternative Locations:  United States : Chicago (IL) || United States : Dallas (TX)

Travel Percentage:  0 - 70%

Requisition ID: 22348