About this role
The Warranty Claims Representative II receives and processes warranty returns for defective products or parts incoming from customers across product channels and applications. Provides information to customers in regards to the status of returned goods authorizations, rejections or denied warranty claims.
This position will serve our Rheem North America located in Fort Smith, AR, Montgomery, AL, or O'Fallon, MO . This is a hybrid position with 4 days in office and day remote after training.
- High school diploma or GED required.
- 2+ years of experience in data entry, claims, warranty, accounts receivable, or related field.
- Call center and customer service experience preferred.
- Basic typing and data entry proficiency
- Proficient in email, scheduling, and Microsoft Office (Word, Excel, Outlook).
- Experience with warranty, accounting, or CRM systems.
- Strong written and verbal communication skills.
- Ability to follow written and verbal instructions.
- Comfortable navigating multiple computer systems simultaneously.
- Strong organizational, time management, and multitasking skills.
- Ability to prioritize work and adapt to changing demands.
- Effective problem-solving and decision-making skills.
- Strong customer service, diplomacy, and conflict resolution skills.
- Active listening skills and attention to detail.
- Ability to collaborate effectively in a team environment.
As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
- Adapting
- Business Understanding
- Collaborating
- Communicating Effectively
- Continuously Improving
- Customer-Orientation
- Developing Self
- Focusing on Results
- Influencing
- Managing Relationships
- Managing Work
- Problem Solving & Decision Making
Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
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