About this role
Position Overview
PrideStaff is seeking a proactive, solution-oriented Client Administrator to join a fast-paced transportation management team. In this role, you will monitor team dashboards, resolve operational roadblocks, and collaborate with field offices, clients, and vendors to keep orders moving seamlessly.
The ideal candidate possesses strong problem-solving skills, thrives in an unscripted, dynamic environment, and excels at building professional relationships while balancing client needs with company policies.
Job Title: Client Administrator
Location: Gainesville, VA
Position Type: Temp-to-Hire
Schedule: While in temporary status, individuals are required to report to the office 5 days/week (Monday – Friday). Business hours are between 8:00am-6:00pm. An 8-hour shift will be assigned by the manager.
Salary: $19.50/hour
Essential Responsibilities
Workflow & Order Management: Monitor team dashboards and order views to complete daily tasks, resolve internal roadblocks, and keep shipments/orders moving through to execution.
Proactive Problem Solving: Exercise sound judgment to resolve delays, address issues, and identify trends to present long-term preventive solutions.
Client & Internal Communication: Respond promptly and courteously to emails within the 4-hour industry standard. Build professional working relationships with field offices, co-workers, and vendors.
Daily Organization: Organize and prioritize daily activities to ensure client requests and operational tasks are acted upon through closure using provided software tools.
Industry Learning & Process Adherence: Develop a strong understanding of transportation industry practices as they pertain to clients while strictly following company procedures and quality standards.
Operational Flexibility: Pivot easily between responsibilities based on criticality and complete additional operational assignments as requested by management.
Key Competencies
Customer Focus & Integrity: Maintain a high standard of professionalism, balancing client expectations with organizational policies and core values (respect, commitment, collaboration, results).
Adaptability & Time Management: Work independently in a fast-paced environment while balancing competing priorities and adapting to changing departmental needs.
Critical Thinking: Effectively spot issues using data and facts to present actionable solutions.
Teamwork: Demonstrate open communication and collaborate with the team to resolve client complaints effectively.
Qualifications & Requirements
Education: 2 years of post-secondary education preferred (2 years of equivalent, relevant work experience considered in lieu of education).
Experience: Minimum 1 year of customer service, office administration, or logistics support experience.
Software Proficiency: Basic to intermediate proficiency in Microsoft Word, Microsoft Excel, and the ability to learn proprietary order-management software.
Communication Skills: Strong verbal, written, listening, and interpersonal skills.
Reliability: Consistent, predictable attendance and high attention to detail/accuracy.
Benefits:
PrideStaff offers competitively priced health, dental and vision insurance plans. Inquire for more detail