About this role
We are currently seeking an experienced professional to join our team.
In this role, you will:
- Tiered Operations & Lifecycle Management: Lead tiered member operations to drive customer upgrades and progression. Optimise the member demographic structure through refined user operation strategies.
- Collaboration & Experience Optimisation: Partner with Technology teams to elevate overall member satisfaction. Continuously monitor and optimise the member experience across privilege utilisation, functional interaction, and member engagement touchpoints.
- Strategic Planning & Member Journey Design: Collaborate closely with cross-functional teams to design effective member penetration pathways and marketing strategies based on current business coverage and customer profiles.
- Cross-Functional Project Leadership: Manage cross-departmental project collaboration and communication to drive the successful implementation of initiatives within the member framework, ensuring mutual value creation for all stakeholders.
- Work closely with channel managers and IT for overall business support.
To be successful in the role, you should meet the following requirements:
- Bachelor or above education back
- Good exposure in the insurance industry is preferred with strong business acumen
- Excellent communication, negotiation and problem solving skills
- Excellent analytical and problem solving skills and can proactively drive a project independently
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Company relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Life Insurance Company Limited