Infrastructure Engineer II – eApps

COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.​


OVERVIEW

• Support, maintain, and improve third-party Enterprise Applications infrastructure through platform operations, administration, automation, monitoring, and cross-team delivery.

• Own assigned operational activities with increasing independence while following approved standards and partnering with senior engineers on complex issues, platform improvements, and project delivery.

• Contribute to Infrastructure as Code and automation using Terraform, Ansible, Python, Shell scripting, and PowerShell to improve repeatability, reliability, and support efficiency.

• Work closely with senior team members, infrastructure teams, application stakeholders, and vendors to deliver stable services and build technical capability across E-Apps operations.

KEY ACCOUNTABILITIES

• Platform operations: Support the health, availability, administration, monitoring, and continuous improvement of assigned E-Apps platforms.

• Administration and maintenance: Perform platform configuration, patching, upgrades, certificate updates, service management, access changes, backup checks, and routine maintenance across Windows and Linux environments.

• Web and application platforms: Administer and troubleshoot IIS, JBoss, and Apache, including application hosting, configuration, reverse proxy settings, ports, certificates, service restarts, and basic Java application troubleshooting.

• Cloud and infrastructure: Work with GCP resources and approved hybrid infrastructure patterns involving compute, networking, IAM, load balancing, DNS, SSL/TLS, storage, and connectivity.

• Automation: Create and maintain Terraform configurations, Ansible playbooks, Python utilities, and Shell or PowerShell scripts for repeatable operational tasks and standard process execution.

• Observability and performance: Use Datadog or equivalent tools to review metrics, logs, dashboards, alerts, health checks, and performance indicators; identify trends and escalate abnormal conditions.

• Incident and ITSM support: Resolve routine and moderately complex incidents, participate in incident and change processes, maintain knowledge articles and runbooks, and escalate issues with clear evidence and impact details.

• Project delivery: Support infrastructure and application activities for assigned projects, deployments, testing, environment readiness, and operational handover.

• Continuous improvement: Identify opportunities to improve reliability, patch compliance, monitoring, recovery readiness, documentation, and standard operating procedures.

• Collaboration: Work effectively with D&T, network, OS, security, application, and vendor teams while sharing operational knowledge and following platform standards.

• Support Requirement: Participate in extended off-hours shift coverage, including overnight, weekend, holiday, and on-call support on a weekly rotational basis, aligned to US business-hours support needs.

MINIMUM QUALIFICATIONS

• Education: Full-time graduation in engineering, computer science, information technology, or a related technical discipline from an accredited university.

• Experience: Minimum 6 years of total IT experience, including at least 4 years supporting infrastructure or enterprise application platforms in production and business-critical environments.

• GCP and infrastructure: Hands-on experience with GCP services, cloud and hybrid infrastructure, load balancers, SSL/TLS certificates, DNS, networking, and access management.

• Automation and scripting: Practical experience with Terraform, Ansible, Python, Shell scripting, or PowerShell for operational support, configuration, validation, and automation.

• Middleware and platform administration: Working experience with IIS, JBoss, and Apache across Windows and Linux platforms, including configuration, troubleshooting, patching, service management, and application integration.

• Operating systems and databases: Working knowledge of Windows Server and Linux administration, relational database concepts, and applications using Oracle, SQL Server, or MySQL.

• Monitoring and operations: Experience with Datadog or equivalent observability tools, incident handling, patching, operational documentation, and root-cause investigation.

• ITSM and collaboration: Working knowledge of incident, problem, change, service request, escalation, and knowledge-management practices, with strong stakeholder communication skills.

• Core proficiency: Ability to manage assigned tasks effectively, troubleshoot methodically, work across teams, and build new technical skills continuously.

PREFERRED QUALIFICATIONS

• Cloud breadth: Exposure to AWS or Azure administration; GCP remains the primary cloud platform.

• Delivery practices: Experience with CI/CD pipelines, source control, DevOps practices, and release or deployment automation.

• Project methodology: Understanding of project delivery methods, including the Advantage project management methodology.

• Continuous improvement: Applies analytical thinking and AI capabilities where they provide business value to improve support, operations, and productivity.

• Professional behaviors: Demonstrates accountability, initiative, reliability, integrity, teamwork, learning agility, and a positive service mindset.



ELIGIBILITY

Applicants must meet minimum age qualifications in the country in which the job is located.