Outreach Specialist (Part-time)

Position Summary:

The Outreach Specialist plays a central role in advancing the goals of the Career Mobility Action Plan (Career MAP) , an innovative workforce development initiative launched by the DC Department of Human Services (DHS). Navigators are responsible for delivering high-quality, personalized coaching that supports families in achieving long-term career advancement, financial independence, and holistic family well-being.

This role combines strategic communication, persistence, and empathy to build trust and reestablish participation in program activities. Outreach Specialists conduct personalized and consistent follow-up using multiple methods, including phone calls, emails, mail, and home visits. Additionally, the role plays an integral part in hosting group orientations and peer-led sessions to reinforce program expectations and foster a sense of community among participants.

Working closely with Navigators, Job Developers, and Supervisors, the Outreach Specialist helps identify barriers to participation, encourage self-determination, and support progress toward economic mobility. The ideal candidate demonstrates cultural humility, strong communication skills, and a relentless commitment to reconnecting individuals to opportunity.

What You'll Do

Engagement & Outreach

- Serve as the primary point of contact for a caseload of approximately 30-100 unengaged or disengaged program participants recipients; initiate daily outreach efforts within 24 hours of missed appointments using a combination of phone, email, letters, and home visits.
- Conduct re-engagement efforts for customers who have disengaged from Fedcap or external provider services, documenting all activity in the Fedcap Cares system with 100% accuracy and timeliness.
- Support Navigators by coordinating outreach on their caseloads during peak times or absences, and provide real-time updates on customer status, barriers, or engagement progress.
- Facilitate ongoing communication with customers to promote the value of work and participation in assigned activities, while emphasizing personal accountability, ownership, and urgency.

Barrier Resolution & Participant Support

- Identify barriers that impede participation (e.g., transportation, housing instability, mental health, childcare, or scheduling conflicts); escalate to Navigators and internal supports as needed.
- Build trusted relationships with assigned customers, using motivational interviewing and trauma-informed practices to foster re-engagement.
- Track participant progress throughout initial program engagement and into the first year of employment, providing follow-up support and encouragement to drive sustained success.

Orientation & Group Facilitation

- Lead periodic sessions to education program participants on program rules, opportunities or community partner events
- Co-lead/facilitate monthly peer group sessions, trainings, or enrichment activities, such as Nurturing Parent, Parent Café, or workforce readiness discussions.
- Provide instruction and coaching to customers on required participation hours, timesheet documentation, and activity compliance to support achievement of the 80% Work Participation Rate (WPR).

Data & Performance Management

- Consistently meet or exceed performance goals, including outreach contact rates, re-engagement success, attendance at orientations, and compliance support milestones.
- Maintain accurate and timely documentation of all outreach, attendance, and milestones in Fedcap Cares and related tracking systems.
- Contribute to data collection and reporting on outreach activity, customer engagement trends, and outcome achievement; support monthly and quarterly performance reviews as needed.

Professional Development & Collaboration

- Participate in regular team meetings, peer learning sessions, and professional development trainings.
- Collaborate with Case Managers, Supervisors, and other program staff to ensure coordinated and consistent service delivery across all touchpoints.
- Adhere to all program policies, procedures, and performance standards.

You're a Great Fit if You have the following:

- A minimum of a high school diploma or equivalent
- One year of experience undertaking outreach activities or administrative tasks;
- And/or work experience determined to be acceptable to the agency.

Compensation:

$19.00-$20.00/hr.

Equal Opportunity Employer