About this role
Join the dynamic team at Marriott Orlando Downtown as an Assistant Front Office Manager and play a pivotal role in delivering exceptional guest experiences in one of Orlando's premier destinations. If you are passionate about hospitality and leadership, this is your chance to shine in a fast-paced, rewarding environment.
Responsibilities
- Assist the Front Office Manager in overseeing daily front desk operations to ensure smooth and efficient guest service.
- Lead, train, and motivate front office staff to maintain high standards of customer service and professionalism.
- Handle guest inquiries, concerns, and requests promptly to ensure satisfaction and loyalty.
- Coordinate with other departments to optimize guest experience and hotel operations.
- Manage scheduling, payroll, and performance evaluations for front office team members.
- Implement hotel policies and procedures while maintaining compliance with brand standards.
- Assist in managing reservations, check-ins, and check-outs to maximize occupancy and revenue.
Requirements
- Previous experience in hospitality, preferably in a front office supervisory role.
- Strong leadership and communication skills.
- Ability to problem-solve and handle guest issues with diplomacy and tact.
- Familiarity with hotel management software and reservation systems.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- High school diploma or equivalent; degree in hospitality management is a plus.
Benefits
- Opportunities for professional growth and advancement within Marriott International.
- Employee discounts on hotel stays, dining, and more.
- Comprehensive training programs and supportive team environment.
- Health, dental, and vision insurance options.
About the Company
Marriott Orlando Downtown is a premier hotel destination located in the heart of Orlando, FL. We pride ourselves on delivering unparalleled service and memorable experiences to our guests. As part of the Marriott International family, we uphold a culture of excellence, diversity, and commitment to our team members and community.