VOIP Engineer

Position Overview

SAIC is currently hiring a VOIP Engineer to support Department of Transportation (D.O.T.). This mission critical resource will be responsible for analyzing and developing VOIP networks, and designing and planning installation and maintenance of VOIP systems from project inception to conclusion. This resource also manages Jabber and WebEx and ensures proper integration and communication of those systems with the VOIP network.

Responsibilities:

- Provides senior-level engineering and operational support for DOT enterprise video conferencing.

- Configures and troubleshoots Google Meet room systems, Poly/Cisco/Logitech/Avocor endpoints, BYOD workflows, SIP/H.323 interoperability, certificates, network dependencies, and related VTC management platforms.

- Physical room installation is primarily performed by approved vendors; this role focuses on configuration, testing, validation, troubleshooting, and operational acceptance.

Required Qualifications:

- 8+ years of VTC/VoIP engineering experience preferred.
- Strong experience with enterprise VTC environments.
- Experience with Poly/Polycom and/or Cisco collaboration systems.
- Strong understanding of SIP and H.323.
- Experience troubleshooting IP-based video conferencing.
- Understanding of TCP/IP, DNS, DHCP, VLANs, QoS and routing.
- Experience troubleshooting audio/video signal paths.
- Experience with Google Meet hardware.
- Experience with Zoom and Webex environments.
- Experience working with certificates/PKI.
- Strong troubleshooting and analytical skills.
- Ability to perform root-cause analysis.
- Ability to create technical documentation, SOPs, test plans, and engineering reports.
- Experience working with ServiceNow or similar ITSM platforms.
- Strong communication and customer service skills.

Preferred Qualifications:

- Poly G7500
- Poly Studio X Series
- Poly TC8/TC10 controller panels
- Poly Resource Manager
- Poly Clariti
- Cisco Room Kit / Cisco Boards
- Google Meet Hardware
- Avocor
- Crestron
- Icron
- Pexip
- Cisco Webex
- Zoom Rooms
- SIP/H.323 infrastructure
- PKI/certificate management
- Cisco networking
- Cisco ISE
- Federal Government environments

Certifications (Preferred, not required):

- VTC-Specific Certifications:

Poly Certified Video Conferencing Engineer (PCVE)
- Cisco Collaboration certifications (e.g., CCNA Collaboration, Cisco Video Network Specialist)

- General IT Certifications:

CompTIA Security+
- ITIL Foundation (Service Management)

Recommended Certs:

General IT Certifications:

- CompTIA Network+
- Networking Certifications:

Cisco Certified Network Associate (CCNA)
- Certified Information Systems Security Professional (CISSP)

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust clearance