Quality Operations Technician

Job Title: Quality Operations Technician Job Description
The Quality Operations Technician ensures exceptional product quality by auditing the facility and production lines, evaluating raw materials, bulk, and finished products, and driving continuous improvement initiatives. This role plays a key part in maintaining a world-class manufacturing control program and supporting a culture of quality across the organization.
Responsibilities
- Complete packaging batch record paperwork accurately and in a timely manner where required.
- Perform regular audits of manufacturing lines and the manufacturing plant to maintain a world-class manufacturing control program.
- Ensure quality events, including deviations, non-conformances, and potential issues, are properly documented, escalated, and resolved to support efficient and effective decision making.
- Maintain compliance with current Standard Operating Procedures (SOPs), Work Instructions, and test procedures.
- Proactively update SOPs, Work Instructions, controlled forms, and test methods to support process improvements and regulatory compliance.
- Ensure documentation records are accurate, complete, and compliant with current Good Manufacturing Practice (GMP) requirements.
- Provide technical and process direction, as well as training, to manufacturing personnel to support consistent quality practices.
- Use strong interpersonal skills to help create and sustain a culture of quality and increase quality awareness throughout the facility.
- Document and investigate deviations and out-of-specification (OOS) situations, determining root causes and proposing corrective and preventive actions.
- Coach personnel to improve compliance with regulatory and quality requirements and reinforce best practices.
- Verify that products meet quality specifications and customer standards prior to release.
- Ensure current reference and product standards are properly maintained and updated as needed.
- Accurately record data and pertinent information in accordance with cGMP requirements.
- Use data and trend analysis to identify and permanently resolve ongoing quality issues on the production floor.
- Document OOS situations, determine root causes, and suggest solutions to prevent recurrence.
- Maintain compliance with current regulatory expectations and practices, such as USP and 21 CFR drug manufacturing regulations.
- Understand, promote, and maintain a culture of lean action within the department.
- Implement and maintain standards and processes that eliminate waste throughout the department.
- Apply and utilize lean tools to implement permanent improvements to quality and efficiency.
- Institutionalize 5S (Sort, Straighten, Shine, Standardize, and Sustain) in all aspects of the department.
- Perform other related work and duties as assigned to support production, quality, and customer requirements.
Essential Skills
- Minimum of 2 years of experience in a GMP manufacturing environment such as pharmaceutical, cosmetics, personal care, food processing, or medical device (preferred).
- 4-year college degree in Chemistry, Biology, or a related science discipline and/or equivalent experience (preferred).
- Working knowledge of cGMP and 21 CFR drug manufacturing regulations.
- Detailed understanding of quality work instructions and related SOPs.
- Experience in quality assurance within a floor-based QA role supporting manufacturing operations.
- Proficiency in completing and reviewing batch records and quality documentation.
- Hands-on experience with quality inspection, quality checks, and visual inspection in a production environment.
- Ability to conduct internal audits and assess compliance with SOPs and GMP requirements.
- Strong ability to multitask, manage multiple priorities, and organize work effectively.
- Demonstrated sense of urgency and responsiveness in a fast-paced manufacturing environment.
- Strong interpersonal skills with the ability to coach and train personnel on quality and regulatory requirements.
- Ability to accurately record and interpret data in accordance with cGMP standards.
- Fluent in the English language with good verbal communication skills.
- Good eyesight and normal hearing to perform inspections and communicate effectively.
- Ability to stand and walk continuously (6 or more hours per day) in a production environment.
- Ability to perform continuous talking, teaching, and repetitive hand/wrist motion (6 or more hours per day).
Additional Skills & Qualifications
- Experience in GMP environments related to cosmetics, personal care, pharmaceutical, food processing, or medical device manufacturing.
- Familiarity with OTC product manufacturing and associated quality requirements.
- Experience working with quality systems that support a wide range of products, including beauty, bath and body, lip balms, skincare, sunscreens, and cleaning detergents.
- Knowledge of lean manufacturing principles and tools, including waste elimination and continuous improvement methodologies.
- Practical experience implementing and sustaining 5S practices (Sort, Straighten, Shine, Standardize, Sustain).
- Ability to adapt to cyclical work demands and changing customer requirements.
- Comfort with moderate to high levels of physical activity in a production setting.
- Strong coaching and mentoring skills to support a culture of quality and compliance.
- Ability to respond and adapt to changes in the work environment and production priorities.
- Interest in professional growth, with opportunities to advance into QA Analyst or QA Specialist roles after 23 years of strong performance.
Work Environment
This is a first-shift role, typically working 6:00 AM to 2:00 PM, Monday through Friday. Weekend overtime may be needed, and candidates should be comfortable with flexible hours that fluctuate based on business and customer needs. The position may require approximately 515 hours of overtime depending on work demands and may occasionally extend beyond the normal workday due to business cycles, customer volume, and specific sales efforts. The role is based in an indoor manufacturing facility, primarily at an Eden Prairie location, and involves working in a high-paced environment with moderate to high physical activity. The work is cyclical in nature and subject to moderate interruptions due to production changes and customer requirements. The technician will experience continuous standing and walking, as well as continuous talking, teaching, and repetitive hand and wrist movements for six or more hours per day. The environment includes exposure to various fragrances, which may at times be present at elevated levels. Team members must be able to use stairways, respond and adapt to changes in the work environment, and work effectively under tight deadlines. Paid time off is accruable, with additional personal days and holidays available, contributing to a supportive and rewarding work setting that offers exposure to diverse products such as beauty, bath and body, lip balms, skincare, sunscreens, and cleaning detergents, along with clear pathways for career growth.
Job Type & Location
This is a Contract to Hire position based out of Eden Prairie, MN.
Pay and Benefits
The pay range for this position is $26.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Eden Prairie, MN.
Application Deadline
This position is anticipated to close on Nov 5, 2026.
Workplace Type
This is a fully onsite position in Eden Prairie,MN. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

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sexual orientation, gender identity, genetic information or any characteristic protected
by law.

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Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
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