About this role
DUTIES AND RESPONSIBILITIES:
- Knowledge and competency all aspects of Departmental policies, procedures, rules, and regulations.
- Responsible for the conduct of the Banquet employees.
- Observe and evaluate employees performance, making any corrections when necessary.
- Support casino management in development by being involved in brainstorming, suggesting ideas, solutions, and on-going feedback.
- Demonstrate decision-making and problem resolution by efficiently handing disputes.
- Assist entire department when and where needed.
- Scheduling Conference spaces and collecting conference room intake forms.
- Scheduling the details of the meeting room and room block info.
- Creating sales opportunities for future events during client liaisons and during events.
- Building Banquet Event Orders.
- Determine the staffing levels for events/banquets.
- Scheduling employees, coding workers, approving time and tips.
- Answering all incoming phone calls and take messages.
- Banquet bookings and searching and taking care of those accommodations.
- Help coordinate off-site tribal/casino events & staff meetings.
- Make sure the music/entertainment hired for casino events follow all the rules and regulations that fall within the licensing firms of whom the Banquet Coordinator has purchased rights for.
- Communicating and correlating with Banquet Cook and Executive Chef on banquet food orders.
- Dealing with customer complaints/requests and finding a resolution.
- Discipline of personnel when rules and policies are not followed.
- Sending out contracts and invoices to collect payments.
REQUIREMENTS :
- Must be 18 at time of hire.
- Ability to look at and analyze basic data.
- Proven experience and knowledge of basic casino operations and promotions.
- Must be available nights, weekends, holidays, and other times as deemed fit by Executive Chef.
- Demonstrate ability to multi-task and adhere to deadlines.
- Must have strong communication skills.
- Must be honest and trustworthy.
- Must have strong customer service skills.
- Must be people friendly.
- Must be a team player and team builder.
- Must maintain confidentiality.
- Must be able to lift 50lbs or more.
- Must have a High School Diploma or GED
- Must be able to demonstrate their US work authorization during the employment verification process.
- Must be able to pass a background investigation.
- Must be able to pass a pre-employment Drug Test.
- Must have a valid Wyoming Drivers License
- Must be able to obtain and maintain appropriate Licenses.
- Native American preference applies.
Employee Benefits :
- Health Insurance: Employee is eligible to apply within 60 days of initial hire.
- Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
- Retirement plan with a 4% match, must complete 90-day probation period.
- Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
- Employer Paid Basic Life Insurance
- Employer Paid Short Term Disability
- Employer Paid Long Term Disability
Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.