About this role
We are Hiring Junior Business Customers Service Specialist.
- Communicate with business customers and provide timely responses to their inquiries.
- Assist business customers with delivery-related questions, shipment tracking, orders, and service requests.
- Monitor customer requests and coordinate their resolution with relevant internal departments.
- Maintain accurate customer information and update records in the company's internal systems.
- Follow up on pending requests to ensure timely resolution and customer satisfaction.
- Identify customer needs and provide clear information about the company's services and procedures.
- Escalate complex cases to the relevant team members or supervisor when necessary.
- Support the team in maintaining positive, long-term relationships with business customers.
- Prepare basic reports and maintain records of customer interactions when required.
Requirements
- Excellent communication and interpersonal skills.
- Languages: Armenian, Russian and English,
- Customer-oriented mindset and willingness to help others.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize requests, and meet deadlines.
- Basic computer skills and confidence in working with digital tools.
- Ability to work effectively both independently and as part of a team.
- Willingness to learn and develop professionally.