About this role
Key Responsibilities
Handle Visa and Mastercard disputes and chargebacks within acquiring operations.
Manage cases throughout the dispute lifecycle.
Collect, review, and prepare supporting documentation (evidence).
Prepare and submit chargeback responses (representments).
Monitor dispute deadlines and ensure compliance with card scheme requirements.
Communicate with merchants and internal teams regarding dispute cases.
Maintain accurate dispute records and reporting.
Your qualification
1 year of experience in disputes, chargebacks, fraud a fintech, bank, or acquiring environment. Internship experience is welcome.
Basic understanding of the card payment ecosystem: participants (issuer, acquirer, merchant, card schemes), the transaction lifecycle, authorization, clearing, and settlement.
Understanding of common fraud types and the difference between fraud, friendly fraud, and merchant-related disputes.
Good organizational and time-management skills, with the ability to handle multiple cases and prioritize by deadline.
Join Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.