Sales Administration & Customer Service Executive (m/f/d)

Req ID: 2254

Full-Time/Part-Time: Full-Time

As a leader in consumer packaging, MM empowers customers with innovative, recyclable fibre-based solutions, advanced technologies and deep know-how. Its portfolio spans packaging, labels and leaflets, cartonboard, kraft papers and uncoated fine papers. With an integrated value chain and a presence in around 30 countries, MM supports customers’ brand and ESG goals – enabling people to live better lives on a better planet.

Our heart beats for talents - be one of them!

To strengthen our team at MM Board North Africa in Tunis, we are looking for a dedicated Sales Administration & Customer Service Executive (m/f/d) who will connect our European mills, customers in North Africa and headquarters in Vienna.
## Your Role

- You manage customer orders from confirmation through production and shipment to final delivery, ensuring reliable follow-up throughout the entire process
- You coordinate closely with the local sales team, our European mills, the customer service hubs in Austria, Finland and Poland, and customers across North Africa
- You respond to customer requests, provide clear updates and identify potential issues early to help ensure smooth order fulfilment and a positive customer experience
- You support the Sales Directors with offers, customer follow-ups, reporting, agenda management and travel coordination
- You coordinate the day-to-day needs of the Tunis office and support the monthly accounting process

Your Profile

- You ideally have a university degree and have gained experience in a customer-facing role, preferably in order management, sales administration or customer follow-up
- You bring knowledge of international trade or maritime freight, including Incoterms or shipping documentation, or are familiar with comparable international order processes
- You are proficient in Excel and other Microsoft Office tools and ideally have experience working with an ERP system such as SAP
- You work independently and in a well-organised manner, take ownership of results and maintain accuracy and reliability when coordinating multiple orders, stakeholders and deadlines
- You are fluent in English (C1+) and French; knowledge of Arabic or another language is an advantage

Our Offer

Join our dedicated team and become part of a leading international group , working closely with colleagues across the organisation and with our headquarters in Vienna.

We offer you an international working environment, attractive financial conditions and a role where you can contribute and grow professionally.

In addition, you will benefit from a wide range of training and development opportunities as well as career opportunities within the group .

Interested? We look forward to receiving your CV.

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Your Talent Advisor:

MM Board North Africa SARL

Lisa Heber

(43) 66488646469