About this role
Overview
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
Job Description
Job Summary
We are seeking a passionate and experienced Café Supervisor to manage the daily operations of a premium café within an exclusive private members club. The ideal candidate will combine strong operational expertise, specialty coffee knowledge, and a genuine appreciation for personalized hospitality. This role is responsible for maintaining exceptional product quality, leading a motivated service team, and creating a welcoming yet sophisticated café experience that reflects the Club's distinctive standards.
Key Responsibilities
- Oversee daily café operations, ensuring efficient service, consistent product quality, and an inviting atmosphere for members and guests.
- Supervise, coach, and motivate the café team, ensuring adherence to service standards, grooming guidelines, and operational procedures.
- Maintain high standards of coffee preparation, beverage presentation, food quality, and overall service consistency.
- Build strong relationships with members, recognizing individual preferences and delivering thoughtful, personalized service.
- Conduct daily briefings, allocate responsibilities, and monitor team performance to ensure smooth operations during peak service periods.
- Manage stock levels, product ordering, inventory rotation, and wastage while maintaining effective cost controls.
- Collaborate with Culinary and Beverage teams to introduce seasonal offerings, enhance menu selections, and maintain product innovation.
- Address member feedback and service concerns with professionalism, discretion, and timely resolution.
- Ensure compliance with food safety, hygiene, equipment maintenance, and health and safety standards.
Desired Skill & Expertise
Desired Skills & Competencies
- Diploma or relevant qualification in Hospitality, Food & Beverage Management, or a related discipline is preferred.
- 3–5 years of experience in café or Food & Beverage operations, including at least 1–2 years in a supervisory capacity , preferably within premium cafés, specialty coffee concepts, private members clubs, or luxury hospitality environments.
- Strong knowledge of specialty coffee, espresso extraction, brewing techniques, beverage preparation, and contemporary café trends.
- Proven ability to lead, develop, and motivate service teams while maintaining consistent operational standards.
- Excellent member engagement and interpersonal skills with a polished, attentive, and service-oriented approach.
- Commercial awareness with experience in inventory management, cost control, upselling, and operational efficiency.
- Strong organizational and problem-solving skills with the ability to manage multiple priorities effectively.
- Proficiency in POS systems, inventory platforms, and café operational reporting tools.