About this role
- Oversee daily facility operations, cleanliness, housekeeping, and maintenance activities.
- Supervise support/para staff, housekeeping teams, and day-to-day administrative operations.
- Handle client queries, complaints, and service requests, ensuring timely resolution.
- Coordinate repair and maintenance (R&M) activities with technical teams and vendors.
- Manage inventory, stock records, material issuance, and procurement requests.
- Monitor staff attendance, duty rosters, cleaning schedules, and operational checklists.
- Maintain daily administrative records and prepare shift reports covering operational issues, complaints, and pending tasks.
- Ensure proper shift handover and compliance with building SOPs.
Requirements
- Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field.
- 1–3 years of relevant experience in administration, building operations, or facility management.
- Good understanding of housekeeping, facility operations, and maintenance coordination.
- Strong communication, problem-solving, complaint-handling, and team coordination skills.
- Proficiency in MS Office (Excel, Word, and email communication).
- Ability to manage multiple tasks, maintain accurate records, and work independently.