About this role
Dental Front Desk Assistant - Charlotte, NC
Our established general dentistry group in Charlotte, NC seeking a friendly and dependable Front Desk Assistant to support front office operations and help provide an excellent patient experience.
What We’re Looking For:
• Minimum 1 year of dental front desk experience
• Experience with scheduling, patient check-in/check-out, and front desk workflow
• Knowledge of dental insurance, billing, and patient accounts preferred
• Strong communication, customer service, and multitasking skills
• Positive, professional, and team-oriented attitude
What You'll Do:
• Welcome and assist patients in a friendly, professional manner
• Answer phone calls, respond to messages, and schedule appointments
• Support patient check-in/check-out and maintain accurate patient records
• Maintain accurate patient records and update systems as needed
• Assist with insurance verification, billing, collections, and account follow-up
• Ensure the front desk is clean, organized, and welcoming
• Deliver excellent customer service and resolve patient inquiries promptly
• Work closely with the clinical and administrative team to support patient care
What We Offer:
• Pay: $19–$23/hour, based on experience
• Benefits: medical, dental, vision and life insurance
• 401(k)
• Paid time off
Schedule:
• Monday through Friday
• Daytime hours
• 8-hour shifts
• In-person position