Senior Manager - Analytics and Insight.Enterprise Business NG

Reports To: Chief Enterprise Business Officer - CEBO

Division : Enterprise Business

Mission:

- Oversee the development and management of EB data strategy, ensuring that strategic, marketing and operational decision-making is supported by accurate, efficient and effective business and market relevant insights.

- Ensure adherence to policies and procedures that monitor and support EB business performance management

- To help shape the strategy for data extraction, interpretation and governance.

- To distill and provide deep understanding of customer needs and aspirations to enable MTN Nigeria engage more closely with its customers.

Description:

- Provide strategic direction on Enterprise Business planning and pricing analysis

- Ensure relevant business rules are applied in the budget process and forecasting scenarios for Enterprise Business performance

- Manage the performance measurement and monitoring of EB propositions / promotion / activity to ensure that it adheres to EB business plan and provide feedback to senior management as requested.

- Develop competitive pricing strategies for MTN Business product plans, solutions and value propositions

- Determine and manage the development of new insight generation capabilities to enhance deployment of solutions and services in all Enterprise Segments (across both Corporate and SME segments)

- Develop and execute Market insight and Lead generation strategies through research, relevant partnerships and channels

- Manage business case development and analysis

- Review feasibility assumptions used versus actual behavior in market after launch of product, promotion or activity.

- Provide strategic direction and oversight on business performance reporting metrics (subscriber, revenue, margins, churn) of all EB solutions and services across all key segments

- Provide analysis and insight to Management in areas of Client acquisition, analytics, churn management, revenue enhancement, margins, pricing and customer data knowledge management

- Define and manage Enterprise Segment customer lifecycle management (CLM) framework in conjunction with the Segment Managers

- Lead the development of data points for comprehensive reportage of EB activities, from lead generation, sales analytics, client relationship management and collections

- Responsible for end-to-end reporting of all EB activities

- Ensure integrity of EB financial modeling for key projects and propositions.

- Manage process for Enterprise segment Competitor knowledge, monitoring and analysis

- Ensure quality assurance for all business plans, pricing analysis and data generated for reporting

- Review and assess competitive price reactions scenarios

- Ensure Just-In-Time and accurate commission pay-out to direct sales team and channel/Technology partners

- Manage ad hoc projects as directed by CEBO

- Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

- First degree in Accounting, Finance, Economics or related discipline

- A master’s degree, preferably an MBA will be an advantage

- Fluent in English and language of country preferable Fluent in English and language of country preferable

Experience:

9 – 17 years’ work experience which includes:

- Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry

- Worked across diverse cultures and geographies advantageous

- 3 years in reporting business performance and financial analysis

- 3 years’ experience in business analytics and market insight.

- Experience in business development