About this role
This regional role plays a critical part in enabling the implementation of the Experience Centres and Stores sales and service strategy across both owned and non-owned stores. Acting as an extension of the central Channel team, the role ensures effective regional execution through operational excellence, compliance, performance management and the implementation of service initiatives at store level. With store staff management centralised under the Manager role, the position focuses on supporting sales performance, customer engagement and market optimisation, while independently evaluating store sales effectiveness without direct operational oversight.
Education
Minimum of relevant 3 year Degree /Diploma or related
Experience
At least 3 years experience in a retail operations, sales execution, or business performance role, preferably in the telecommunications or consumer services industry.
- Strong background in store operations management, compliance enforcement, and sales execution.
- Experience in managing dealer or franchise relationships and optimizing store performance.
- Experience working cross-functionally with central teams to execute on-the-ground initiatives effectively.
- Experience in customer engagement and experience management, ensuring high satisfaction and retention in the postpaid segment.