Liaison

NOW HIRING: SUPPORT SERVICES & PERSONAL CARE LIAISON

Independence Home Health LLC
Are you dependable, compassionate, organized, and passionate about helping others? Independence Home Health LLC is looking for a Support Services & Personal Care Liaison to join our team!
In this role, you will build positive relationships with clients, families, caregivers, and office staff while coordinating services and supporting the delivery of quality personal care and support services.
POSITION QUALIFICATIONS
• High school diploma or equivalent.
• Minimum of six (6) months of experience with a regulated personal care agency or similar company.
• Current CPR certification.
• Ability to supervise, direct, mentor, and support care team members.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, including the ability to communicate tactfully with clients, families, staff, and community partners.
• Proficiency with Windows-based applications and role-specific software.
• Excellent time-management, organizational, and multitasking skills.
• Valid Indiana driver's license, as required by state and agency policy.
• Access to a reliable, insured, well-maintained vehicle that meets applicable state and agency requirements and can accommodate staff or client transportation needs while on duty.
• Eligibility to participate in Medicaid programs.
• Willingness to complete required background screenings, including driving record checks, county and federal criminal background checks, a national criminal search, and a Sex Offender Registry check.
• Availability during regular business hours, Monday–Friday, 8:00 AM–4:30 PM, with occasional evenings for required meetings.
• Availability to communicate in person, by phone, or through other agency-approved methods during regular business hours.

KEY RESPONSIBILITIES
• Conduct non-clinical admissions for clients entering the personal care program.
• Coordinate and collaborate with the Program Manager, Scheduling Coordinator, Biller, field staff, informal caregivers, and other individuals involved in client care.
• Support both the Support Services and Personal Care programs.
• Coordinate services and respond promptly to client and caregiver needs.
• Build and maintain positive relationships with clients, families, caregivers, and community partners.
• Provide direction and support to care team members as needed.
• Communicate with the care team to help ensure client needs are addressed.
• Provide ongoing follow-up, problem-solving, and excellent customer service.
• Assist with identifying additional services and community resources when appropriate.

WE'RE LOOKING FOR SOMEONE WHO IS:
✔ Dependable and compassionate
✔ Organized and professional
✔ An excellent communicator
✔ Customer-service focused
✔ Comfortable working with clients, families, and caregivers
✔ Able to multitask and adapt to changing priorities
✔ A supportive team player who enjoys helping others
WHY JOIN INDEPENDENCE HOME HEALTH LLC?
Become part of a team that values compassionate care, teamwork, and meaningful relationships. Your work will help connect clients with the services and support they need to maintain their quality of life.
Ready to make a difference? We'd love to hear from you!
Independence Home Health LLC
📞 317-933-3310 ext 236
🕒 Monday–Friday | 8:00 AM–4:30 PM
Come grow with our team and make a difference every day!