Laundry Operations Associate

WORK SCHEDULE

Part-time, Monday through Sunday, 4–5 days per week, approximately 6:30 AM to 2:30 PM

POSITION SUMMARY

The Laundry Operations Associate is responsible for the timely, safe pickup and delivery of laundry items between Hope Haven and its clients, including churches, restaurants, and catering companies. This role fully operates the laundry department whenever the Laundry Gift in Kind Manager (Laundry Manager) is out of the office and supervises Hope Haven residents participating in FBA programs on site, in the van, and in the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Driving and Delivery

Operate a company van or box truck to pick up and deliver laundry items on assigned routes

Load, unload, and transport laundry bags and bins safely and efficiently, verifying item counts against manifests or tickets

Obtain signatures or confirmations at each stop and maintain accurate delivery logs

Conduct pre-trip and post-trip vehicle inspections and promptly report maintenance or safety concerns

Follow all applicable traffic laws and Hope Haven vehicle safety policies

Represent Hope Haven professionally, providing the highest level of service to clients, including churches, restaurants, and catering companies

Department Operations (When the Laundry Manager Is Out of the Office)

Fully operate the laundry department and serve as its point of contact

Oversee day-to-day laundry operations, including processing, sorting, and quality checks

Coordinate laundry staff schedules and assignments to keep operations running smoothly

Monitor supply levels (detergent, linens, packaging) and report reorder needs to management

Address routine client and staff questions, escalating issues as needed

Brief the Laundry Manager on operational issues and decisions upon their return

Resident Supervision (FBA Programs)

Supervise Hope Haven residents participating in FBA programs during on-site laundry work

Supervise residents riding in the company van during pickup and delivery routes, ensuring safe and appropriate conduct

Supervise residents while working at client, partner, and community sites

Model professional work habits and provide on-the-job guidance and instruction

Promptly report attendance, conduct, or safety concerns to FBA program staff

This position will require operating a Hope Haven vehicle. The employee must maintain a valid drivers license and be insurable under Hope Havens automobile insurance policy.

Pre-Employment Requirements

All offers of employment are contingent upon successful completion of Hope Havens pre-employment screening requirements, which may include background verification and other screening requirements applicable to the position and consistent with applicable law.

Disclaimer

This job description describes the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on organizational needs.

Qualifications

Required

Valid, unrestricted driver's license (CDL not required) with a clean driving record:

- Must possess and maintain a current, valid, and unrestricted drivers license issued by North Carolina or another U.S. jurisdiction acceptable to the Company and its automobile insurer.

- Motor vehicle record (MVR) must satisfy the minimum eligibility criteria of the Companys automobile insurance carrier, which typically require no at-fault accidents, no convictions or pleas for driving while impaired (DUI/DWI), and no major moving violations within the preceding three (3) years.

- Must remain insurable under the Companys automobile insurance policy at all times while driving on Company business

Must be comfortable and capable of safely driving both a van and box truck

High school diploma or equivalent (required for all staff working with residents)

Experience with laundry operations, including commercial washers, dryers, presses, and ironing equipment

Experience with staff scheduling and coordinating daily work assignments

Strong attention to detail in sorting, counting, and verifying client orders

Strong time-management, organizational, and route-planning skills

Strong problem-solving and supervisory ability to run the department independently

Reliable, punctual, and dependable attendance

Ability to pass a background check and driving record review

Preferred

Prior experience in driving, delivery, or hospitality services

Experience supervising or mentoring program participants

PHYSICAL REQUIREMENTS

Ability to repeatedly lift, carry, and load multiple laundry bags and bins up to 50 lbs

Frequent standing, bending, walking, and loading/unloading throughout the shift

Ability to safely operate a van and box truck for repeated stops throughout the shift

WORK SCHEDULE

Part-time, Monday through Sunday, 4–5 days per week, approximately 6:30 AM to 2:30 PM

Additional hours may be required during Laundry Manager absences or as operational needs arise