About this role
Job ID: 41992 | Location : Lodz, Poland | Expected Salary Range : zł82,500.00 - zł137,500.00 | Work Model: Hybrid
We are looking for an experienced Senior Order Management Specialist with Spanish to join our Order Management Team in Łódź. In this role, you will be responsible for managing the end-to-end order fulfilment process, ensuring timely deliveries and high-quality customer service. You will act as a key point of contactfor Spanish-speaking customers, collaborating closely with internal teams and external partners to resolve issues, ensure smooth operations, and continuously improve order management processes.
What will you be doing?
- Coordinate all aspects of the order management process, including transport and customs.
- Delivery and shipment creation.
- Conduct timely communication upon the inquiries from internal/external customers, and also wih warehouse, production, forwarders, customers and sales.
- Represent Clariant to customers in a professional manner at all times.
- Assisting customers in solving problems and incidents, take care of complaints, give feedback, and updates to Customer.
- Being two-way communication channel between Customer and Organization
- Correction and completion of the Sales documents.
- Support improvement and automation projects.