Operations Director

About Qualysoft
 
·        25 years of experience in software engineering, established in Vienna, Austria
·        Active in Romania since 2007, with office in central Bucharest (Bd. Iancu de Hunedoara 54B)
·        Delivering End to End IT Consulting Services  - From Team Augmentation and Dedicated Teams to Custom Software Development 
·        We deliver scalable enterprise systems, intelligent automation frameworks, and digital transformation platforms
·        Cross-industry experience by sustaining global players in BSFI (Banking, financial services and insurance), Telecom,Retail & E-commerce, Energy and Utilities, Automotive, Manufacturing, Logitics, High Tech
·        Global Presence: Switzerland, Germany, Austria, Sweden, Hungary, Slovakia, Serbia, Romania, and Indonesia
·        International team of 500+ software engineers
·        Strategic partnerships: Microsoft Cloud Certified Partner, Tricentis Solutions Partner in Test Automation and Test Management, Creatio Exclusive Partner, Doxee Implementation Partner
·        Powered by cutting-edge technologies: AI, Data & Analytics, Cloud, DevOps, IoT, and Test Automation.
·        Project beneficiaries ranging from large-scale enterprises to startups
·        Stable growth and revenue increase year over year, a resilient organisation in volatile IT market conditions
·        Quality-first mindset, culture of innovation, and long-term client partnerships
·        Global and local reach – trusted by key industry players in Europe and the US

Role Purpose

The Operations Director drives operational excellence, financial performance, legal compliance, and organizational scalability across our IT software services company. Serving as a key operational bridge between local execution and Group Operations / Controlling, the OD translates high-level strategy into daily execution, oversees local core support functions (Finance, HR, Admin), and partners with Delivery, Sales, and Business Development teams.

2. Team & Reporting Structure

The OD directly leads the local operations & administrative support team:

- HR Admin & Finance Specialist : Handles daily HR administration, payroll processing, and financial operations.

- 2 Junior Support Specialists (Part-time): Provide operational support for ITSM, vendor relations, internal communications, and admin tasks.

3. Key Responsibilities

Financial Governance & Cash Flow Management

- Develop and manage the annual budget, P&L, rolling forecasts, and project profitability in alignment with leadership and Group Controlling.

- Oversee local liquidity, cash flow, payment prioritization, and banking operations in Romania (credit lines, FX, guarantees).

- Supervise internal financial administration, invoicing flows month-end closing, and external accounting coordination.

Legal, Compliance & Pre-Sales Support

- Oversee commercial contracts (MSAs, SOWs, NDAs), risk mitigation, and corporate regulatory compliance (labor law, GDPR, SSM/PSI).

- Provide crucial legal, pricing, and financial inputs for RFPs, tenders, and client engagement models (Solutions, End-to-End, Dedicated Teams).

Operational Leadership, HR & Group Alignment

- Supervise the end-to-end HR admin lifecycle, payroll validation, employee benefits, and workplace compliance.

- Direct culture and people initiatives: upskilling, knowledge-sharing workshops, benefits management, and internal events.

- Oversee local ITSM support, hardware logistics, facilities management, and vendor relations.

- Collaborate closely with Delivery, Business Development, and Group management to align reporting standards, optimize utilization rates, and streamline operations.

4. Requirements & Qualifications

- Experience: 5+ years of proven operational leadership experience (e.g., Operations Director, Finance Manager) within an IT Software Services company.

- Education: Bachelor’s or Master’s degree in Business Administration, Finance, or Economics.

- Financial Acumen: Strong background in budgeting, forecasting, P&L management, and financial analysis within a service-based business model.

- Legal & Contractual Expertise: Knowledge of IT commercial contracts and IT service delivery risks.

Technical & Business Skills:

- In-depth understanding of IT service models (Solutions, End-to-End projects, Dedicated Teams).

- Hands-on experience responding to RFPs/RFIs and building pricing/margin models.

- Solid understanding of Romanian labor law and HR administration practices.

- Fluency in English (C1/C2 level) with strong written and verbal communication skills.

Key Competencies & Soft Skills:

- Strategic & Execution-Oriented: Ability to balance high-level strategic vision with detailed operational execution.

- Leadership & People Management: Strong interpersonal skills with a track record of building, mentoring, and leading cross-functional teams.

- Problem-Solving & Pragmatism: Solutions-driven mindset with strong resilience and composure in fast-paced environments.

- Stakeholder Management: Exceptional negotiation and communication skills, capable of working effectively with founders, department leads, and external clients.

5. Key Performance Indicators (KPIs)

- Budget Accuracy: Variance within target limits between forecasted budgets and actual financial performance.

- RFP Turnaround Time: On-time completion of legal and financial inputs for prospective clients.

- Employee Retention & Engagement: Healthy eNPS and smooth, error-free HR administrative operations.

- Compliance & Legal Health: Zero major legal disputes, regulatory fines, or contractual breaches.

What We Offer
 
·        Premium medical package
·        Lunch Tickets & Pluxee Card
·        Bookster subscription
·        13th salary/yearly bonuses
·        Enterprise job security with a startup mentality (diverse & engaging environment, international exposure, flat hierarchy) under the stability of a secure multinational
·        A supportive culture (we value ownership, autonomy, and healthy work-life balance) with great colleagues, team events and activities
·        Flexible working program and openness to remote work
·        Collaborative mindset – employees shape their own benefits, tools, team events and internal practices
·        Diverse opportunities in Software Development with international exposure
·        Flexibility to choose projects aligned with your career path and technical goals
·        Access to leading learning platforms, courses, and certifications (Pluralsight, Udemy, Microsoft, Google Cloud)
·        Career growth & learning – mentorship programs, certifications, professional development opportunities, and above-market salary
 
*We are an equal opportunity employer and value diversity. All employment decisions are made without regard to age, gender, disability, race, ethnicity, religion, sexual orientation, or any other protected characteristic. We encourage applicants from all backgrounds to apply.*