Sr System Analyst - Cellular & Voice Communications Network Engineer

Join us as a Cellular & Voice Communications Network Engineer and help sustain the communications platforms that support critical operations across New York City, Westchester, and the Orange & Rockland service territories. You will engineer, administer, and improve public and private cellular connectivity and enterprise voice services, strengthen reliability and cybersecurity, and coordinate with carriers, vendors, and internal partners to resolve complex service issues.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Required Education/Experience

- Bachelor's Degree and a minimum of 3 years of full-time relevant work experience in Information Technology, Computer Science or Engineering or
- Associate's Degree and a minimum of 5 years of full-time relevant work experience in Information Technology, Computer Science or Engineering or
- High School Diploma/GED and a minimum of 7 years of full-time relevant work experience in the information technology field

Relevant Work Experience

- Demonstrated understanding of architecture practices that support reliable, maintainable, reusable, scalable, and extensible solutions, including cybersecurity principles, required
- Hands-on experience activating, provisioning, and troubleshooting enterprise cellular/LTE modems and IoT gateways on private wireless and commercial carrier networks, required
- Experience working with wireless carriers, using carrier enterprise portals, and managing escalations for service impairments and line administration, required
- Experience using centralized modem management and monitoring platforms to monitor device health, deploy firmware and security updates, and manage operational field devices, required
- Working knowledge of enterprise VoIP, SIP trunking, dial plans, IP routing, APNs, private IP addressing, voice gateways, call recording, and contact center platforms, required
- Experience managing telecom inventory, line utilization, and cost optimization via Telecom Expense Management Systems (TEMS), required
- Experience troubleshooting packet-level network data using tools like Wireshark, traceroutes, and network diagnostic utilities, preferred
- Experience developing and deploying automations for network, telecom, and field device management, including monitoring, alerting, provisioning, reporting, and operational support processes, preferred

Skills and Abilities

- Demonstrated analytical skills
- Excellent collaboration and team building skills
- Strong written and verbal communication skills
- Demonstrated time management and priority setting skills
- Well organized, detail oriented and flexible to handle multiple assignments

Licenses and Certifications

- Driver's License Required
- Other: CCNA / CCNP (Enterprise, Collaboration, or Service Provider), or carrier/vendor certifications (e.g. Cradlepoint Certified Network Associate/Professional, Digi, or equivalent) Preferred

Physical Demands

- Ability to push, pull, and lift up to 40 pounds
- Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

Additional Physical Demands

- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
- Occasional travel to Orange & Rockland County locations